topic Re: New documentation format for Jumbo sk in General Topics

New documentation format for Jumbo SK

MatanYanay — Mon, 23 May 2022 12:57:44 GMT

Hi All,

We are happy to update that starting 01 May 2022, our Jumbo Hotfix documentation has been modified and re-designed to a new HTML format to provide a better user experience and search capabilities.

Update of 23 May 22

We have added the “List of All Resolved Issues and New Features” page to both Jumbo and SmartConsole documents for all versions:

It contains all fixes from all previously released Takes/Builds and allows to use the Ctrl+F search together with the embedded search filter for the entire table:

“List of All Resolved Issues and New Features” is defined as the start page of each document.

You can download the list of all resolved issues as CSV file:
“List of Takes” was moved to the top of “List of All Resolved Issues and New Features”:

Notes:

You can access the new HTML documents from the original Jumbo Hotfix SK articles or from the “Release Map” SK article.
These documents support mobile devices:
- TOC hides in the top left corner
- You can scroll right and left in wide tables
The built-in search in these documents supports:
- exact search (enclose the string in double quotes)
- logical operators AND, OR, NOT, XOR
In the TOC, refer to the last entry "How to Search in this Book":
You can export the list of fixes in a Take to a CSV file (works on mobile devices as well).
Click the "Download CSV" button above the top right corner of the table.
To report specific issues in these documents, at the top of each page,
click the 2nd button from the right on the topic toolbar:
If in the past you subscribed to the RSS feed in the original Jumbo Hotfix SK articles,
then you need to subscribe to the new RSS feed in each new HTML document (for each version).
At the top of each page, click the right-most button on the topic toolbar:

Thank you

Release Operation Group and Knowledge Management Group

Re: New documentation format for Jumbo sk

G_W_Albrecht — Mon, 02 May 2022 08:46:47 GMT

I am unhappy to see these restricting changes that just make my work harder. Consider for example that a search for PRJ-20031 formerly has found sk165456 - but nevermore, as you have no more matches in usercenter search:

This PRJ-20031 now is only found in R80.40 Jumbo vault:

I think that this change makes it much harder to perform searches and comparisons (will not only be unable to find IDs like PRJ-20031 but also unable to find SK numbers in Jumbo vaults... Can be tested by searching sk167109 and not getting any link to R80.40 Jumbo).

Re: New documentation format for Jumbo sk

S_E_ — Mon, 02 May 2022 12:42:57 GMT

...I think that this change makes it much harder to perform searches and comparisons...

Exactly.

First I thought it is just changing behavior.

Instead of a onepager where you find everything with a STRG&F, you need now to drill down and start the mouse wheel battle.

Regards

Re: New documentation format for Jumbo sk

G_W_Albrecht — Mon, 02 May 2022 13:07:19 GMT

Not only that - as the content of the new Rx.x Jumbo container is not searched by UC search, you are forced to search in all Rx.x Jumbo containers but only one at a time ! I do not understand why such a crippled thing went into production - did really no one comment on the unsearchability issue ?

Re: New documentation format for Jumbo sk

MatanYanay — Mon, 02 May 2022 13:19:49 GMT

@G_W_Albrecht and @S_E_

We have 2 post on the same topic so I will copy my answer

first I will start and say that we are working to fix the specific bug search and sk number search in usercenter and it should be sorted by tomorrow morning.

regarding why we did such change:

This method brings a modern UI with better browsing capabilities and user experience.

We are in the process of upgrading our systems to improve the overall customer experience, a better search engine and results.

As Jumbo SKs are part of a fundamental process we decided to go ahead and start with the Jumbos.

Browsing through hundreds or more items became cumbersome and the new format makes it much easier.

Thanks

Matan.

Re: New documentation format for Jumbo sk

the_rock — Mon, 02 May 2022 13:21:53 GMT

Im sure it will be better soon, I am sure of that!

Re: New documentation format for Jumbo sk

G_W_Albrecht — Mon, 02 May 2022 14:02:27 GMT

As others wrote before, this makes browsing of e.g. different R80.40 Jumbo takes less easy as you have to switch versions in left index instead of scrolling only.

Re: New documentation format for Jumbo sk

Stella_Sh — Mon, 02 May 2022 16:55:36 GMT

Hi All,

Thank you for your feedbacks. The problem is identified and we are working with MIS in order to solve it.

Re: New documentation format for Jumbo sk

Arne_Boettger — Tue, 03 May 2022 07:28:39 GMT

Hello Matan,

This method brings a modern UI with better browsing capabilities and user experience.

As you can see from this thread the users seem to disagree.

In this thread, as well as in the other thread regarding the latest Jumbo release, members of the community listed things that in their opinion were made more difficult with this "improved user experience".

I can add one: Before, in the SK format, I was able to scroll through a new Jumbo HFA release on my mobile device. The new format does not adapt well to small screens.

Re: New documentation format for Jumbo sk

MatanYanay — Tue, 03 May 2022 07:59:38 GMT

Hi @G_W_Albrecht and all

The issue with the IDs search and the sks search resolved now.

you can search in usercenter and get the results under the documentation tab

Thanks

Matan.

Re: New documentation format for Jumbo sk

G_W_Albrecht — Tue, 03 May 2022 08:01:10 GMT

Still searching for PRJ-30408 gives no results...

Re: New documentation format for Jumbo sk

MatanYanay — Tue, 03 May 2022 08:20:40 GMT

@G_W_Albrecht

I'm checking, as I can see the issue...

will get back to your shortly

Re: New documentation format for Jumbo sk

MatanYanay — Tue, 03 May 2022 13:08:56 GMT

Hi @G_W_Albrecht

Just to update you that we are on it and I didn't forget you 🙂

we try to understand why you can't see it in the usercenter while i can see it ( Probably some sync issues )

we are working to solve it, I will update once we solve it.

Thanks

Matan.

Re: New documentation format for Jumbo sk

the_rock — Tue, 03 May 2022 13:10:43 GMT

Its layer 8 problem my friend ;). Just kidding @G_W_Albrecht . I guess it must be sync issue, since I can see it fine.

Andy

Re: New documentation format for Jumbo sk

G_W_Albrecht — Tue, 03 May 2022 13:12:23 GMT

Anyone else that can see PRHF-19450 or similar in search results ?

Re: New documentation format for Jumbo sk

G_W_Albrecht — Tue, 03 May 2022 13:17:55 GMT

Search engine sync ? I use FF on MacOS and Win10, both browsers have the same issue.

Re: New documentation format for Jumbo sk

the_rock — Tue, 03 May 2022 13:18:11 GMT

NOT in user center, but if you google it, yes.

Re: New documentation format for Jumbo sk

G_W_Albrecht — Tue, 03 May 2022 13:20:46 GMT

DO NOT GOOGLE - you are into security now 8) Sure, Ggggl has indexed it last night. But it is still not searchable in UserCenter...

Re: New documentation format for Jumbo sk

RS_Daniel — Tue, 03 May 2022 16:15:05 GMT

Still no search results from my site:

Re: New documentation format for Jumbo sk

MatanYanay — Tue, 03 May 2022 17:30:11 GMT

@G_W_Albrecht and @RS_Daniel please try now

please make sure to look on the documentation tab and not on the secure knowledge tab

@RS_Daniel in your seconf screen short if you will go to the documentation tab you can see 4 in the results, this is our Jumbo documentations articles

Thanks