topic secure knowledgebase offline today ? in General Topics

secure knowledgebase offline today ?

Wolfgang — Tue, 08 Feb 2022 15:01:19 GMT

Any known problems with https://supportcenter.checkpoint.com/supportcenter/index.jsp ?

It's not available the whole day

Re: secure knowledgebase offline today ?

Danny — Tue, 08 Feb 2022 15:12:07 GMT

Works for me.

Re: secure knowledgebase offline today ?

G_W_Albrecht — Tue, 08 Feb 2022 15:15:44 GMT

Yes, seems so - i can open SKs i have bookmarked, but a search always fails - FF shows:

Safari:

Re: secure knowledgebase offline today ?

Wolfgang — Tue, 08 Feb 2022 15:24:29 GMT

Congrats @Danny you*re happy today. We tried different ISPs from different locations all are with the same behaviour. Maybe the access is limited today regarding the partner status more stars more ....😉

Re: secure knowledgebase offline today ?

ScottR — Tue, 08 Feb 2022 15:41:43 GMT

It appears so.

I have disconnected Harmony Connect, tried multiple browsers (cleared cache), rebooted, and all to no avail. Keep getting this:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, systems@us.checkpoint.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

A ticket with the Helpdesk has now been opened.

Re: secure knowledgebase offline today ?

G_W_Albrecht — Tue, 08 Feb 2022 16:52:16 GMT

Now it seems to work again !

Re: secure knowledgebase offline today ?

Nik_Bloemers — Wed, 09 Feb 2022 09:23:14 GMT

I had the same problem yesterday. It worked this morning, but now the problem seems to be back. Getting the internal server error again when searching. Very frustrating since it's such an important tool.

Re: secure knowledgebase offline today ?

G_W_Albrecht — Wed, 09 Feb 2022 18:03:32 GMT

Yes, currently the issue is back.

Re: secure knowledgebase offline today ?

the_rock — Wed, 09 Feb 2022 18:42:38 GMT

Its been on and off for me today.

Re: secure knowledgebase offline today ?

G_W_Albrecht — Thu, 10 Feb 2022 08:26:48 GMT

My suspicion: You Deserve the Best Security! And the New Logo!

Re: secure knowledgebase offline today ?

_Val_ — Thu, 10 Feb 2022 09:17:17 GMT

We had some IT issues which should be resolved now

Re: secure knowledgebase offline today ?

the_rock — Thu, 10 Feb 2022 11:59:12 GMT

@G_W_Albrecht ...always making us laugh : - )