topic Re: CPUSE Connection Error in General Topics

CPUSE Connection Error

Bhautik — Sun, 17 Oct 2021 05:36:49 GMT

CPUSE - Status and Actions - Connection error, after deployment agent upgrade to Build - 2113

Build Number = 2113
Minor Release = megatron

"connection error" - your session is invalid or you have logged out. Click ok to reconnect.

anyone seeing this error?

Re: CPUSE Connection Error

PhoneBoy — Mon, 18 Oct 2021 02:39:31 GMT

Suggest a TAC case.

Re: CPUSE Connection Error

sarshar — Mon, 25 Oct 2021 16:11:28 GMT

Hi Bhautik,

I have the same same issue, opened a ticket and still waiting for a solution. have you solved it?

R80.10

CPDA 2113

FW user mode 991310435

FW kernel 991310438

Re: CPUSE Connection Error

Gero_Stolle — Mon, 01 Nov 2021 11:07:08 GMT

Hi sarshar, do you got a solution or fix for this ?, we have the same error just came in 🙂

Re: CPUSE Connection Error

Boaz_Orshav — Mon, 01 Nov 2021 11:58:45 GMT

Are you using Internet Explorer?

If so - will appreciate if you try another browser and update if it solved the issue

Thanks

Re: CPUSE Connection Error

Gero_Stolle — Mon, 01 Nov 2021 15:00:59 GMT

Thanks for the hint, I'll forward this to our customer and will update here 🙂

Re: CPUSE Connection Error

Bhautik — Mon, 08 Nov 2021 07:40:18 GMT

not yet, working with TAC, This issue specific to IE browser, as soon as DA build upgrades to 2113 ver, its log out the session.

I am able to navigate to other options/tabs fine, not able use the CPUSE upgrade section using IE browser.

Thanks,

Re: CPUSE Connection Error

sarshar — Mon, 08 Nov 2021 12:11:58 GMT

Thanks Bhautik,

Same here, still waiting for TAC to fix it.

Re: CPUSE Connection Error

the_rock — Mon, 08 Nov 2021 13:10:16 GMT

HM, never experienced this before. Have you tried another browser as @Boaz_Orshav suggested? I always use google chrome and works just fine. I know there was an issue with chrome back in R77.xx and before, but ever since R80, works perfect.

Re: CPUSE Connection Error

sarshar — Mon, 08 Nov 2021 13:18:00 GMT

Yes I have tried all 4 browsers I have on my Windows.

Need to mention I cannot even login with Chrome, after I type in the credentials it doesn't bring the first page, it's all white and blank.

With IE, Edge and FireFox I can login but the issue is the same with all of them.

Re: CPUSE Connection Error

the_rock — Mon, 08 Nov 2021 13:27:27 GMT

Is this mgmt or firewall? Have you tried stopping/starting DA agent or rebooting?

Andy

Re: CPUSE Connection Error

sarshar — Mon, 08 Nov 2021 13:31:42 GMT

It's the gateway (5400) and we have tried restarting CPDA and HTTPD as well as rebooting the appliance. neither worked.

Re: CPUSE Connection Error

the_rock — Mon, 08 Nov 2021 13:34:06 GMT

Ok, fair enough. Can you check if below might be applicable to you? If not, sorry brother, I got nothing else : (

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk112357

Re: CPUSE Connection Error

G_W_Albrecht — Mon, 08 Nov 2021 13:43:29 GMT

I have the same DA version 2113 on R80.40 and R81, but latest Firefox has no issues with CPUSE.

Re: CPUSE Connection Error

sarshar — Mon, 08 Nov 2021 13:52:53 GMT

Thank you Andy,

I disabled CRL verification and still get the error "Your session is invalid or you have logged out. Click OK to reconnect." when I try to navigate to CPUSE page.

And still no changes to the incompatibility issue with Chrome.

When I use Edge for this Gaia, I see it switches to IE9 mode for compatibility while it doesn't do it for other R80.10 and R80.40 appliances we have. This explains why Chrome doesn't work at all.

Re: CPUSE Connection Error

sarshar — Mon, 08 Nov 2021 14:06:36 GMT

I just fixed both the issues with CPUSE and browser compatibility but not sure what else will be broken by doing this, so do not skip the backup command:

cp /web/htdocs2/login/login.js /web/htdocs2/login/login.js.backup
grep -q "form.el.dom.action" /web/htdocs2/login/login.js; if [ $? -eq 0 ]; then echo File is already modified, exiting.; else echo File backed up and modified. ; sed -i.bak '/form.isValid/s/$/\nform.el.dom.action=formAction;\n/' /web/htdocs2/login/login.js ; fi

I can login with Chrome and Firefox now, but when I login with Edge, the CPUSE issue is still there!!! weird but fine for now as I can upgrade the appliance through the Gaia Web GUI in Chrome which is what I've been missing due to the aforementioned issue.

Thanks anyone and I hope the workaround I pasted above fixes your problem as well.

Re: CPUSE Connection Error

valterj — Fri, 12 Nov 2021 12:59:54 GMT

I have exactly the same problem. Any solutions?

Regards

Valter Junior

Re: CPUSE Connection Error

Daniel_Cimpeanu — Fri, 12 Nov 2021 13:38:49 GMT

Have been noticing this as well ever since the new Deployment Agent has been pushed to CPUSE. My workaround is performing the needed update/upgrade actions using clish instead.

I hope the next version of Deployment Agent will solve this behavior.

> show installer status
Agent: Enabled
Build number: 2113 (agent build is up to date)
Network connection: connected
Update from cloud: Last updated on Fri Nov 12 09:48:30 2021
License: Valid

Re: CPUSE Connection Error

Bhautik — Fri, 12 Nov 2021 14:42:00 GMT

as per support note, CP R&D team is working on the fix, which will be available on next release. meantime try to use other browser or use CLI for upgrade process.

Re: CPUSE Connection Error

Bhautik — Fri, 12 Nov 2021 14:54:57 GMT

only IE browser seems affected.