topic Re: smart console launching application unresponsive in General Topics

smart console launching application unresponsive

fabiofabio — Tue, 09 Nov 2021 08:42:08 GMT

Good morning,
when I open the smart console and try to connect to the management it freezes and gets stuck, I can't even finish the process. from the smart console of my colleagues I see my session hanging but I result as disconnected, even deleting the session I still cannot log in. I tried to restart my computer and until yesterday it never gave me any problems. the smart console is at version 80.10 with full installation. any advice? i didn't find anything similar to my case on google and i don't know what else to try. is there any log file i can use to figure out what happened? in roaming / Check Point / SmartConsole / R80.10 all files are dated 10/21.
Thank you

it is blocked as seen in the picture

Re: smart console launching application unresponsive

G_W_Albrecht — Tue, 09 Nov 2021 08:52:15 GMT

I would suggest that you contact TAC - there are debugs and log files, but these are best handled by a CP tech. Please also make sure that Jumbo Take_290 and SmartConsole package Build 186 are installed.

You do know that R80 and R80.10 End Of Support was extended to January 2022 (originally was May 2021) ?

Re: smart console launching application unresponsive

Tal_Paz-Fridman — Tue, 09 Nov 2021 09:08:33 GMT

For a quick check you can use the Portable SmartConsole version [R80.10 Portable SmartConsole for Windows (Build #186)]

https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/media-type/html?action=portlets.DCFileAction&eventSubmit_doGetdcdetails=&fileid=114479

Also, as G_W_Albrecht pointed, R80.10 is nearing its end of support so consider upgrading to R81.10

Re: smart console launching application unresponsive

fabiofabio — Tue, 09 Nov 2021 11:40:22 GMT

solved, the problem was that windows kept in ram the blocked processes of the smart console even when restarting the computer. I noticed it seeing the processes still running (or rather blocked) despite having restarted the computer

in case someone needs it in the future:

font: https://support.lenovo.com/gt/en/solutions/ht501793

however i am working to perform a migration and after the upgrade to 80.40 but i am having quite a few problems since i have no experience with checkpoint. Thank you so much for your support! is always highly appreciated.