topic Re: Error encountered processing a template in General Topics

Error encountered processing a template

Martin_Raska — Mon, 08 Nov 2021 13:46:17 GMT

Hello,

All-day I am seeing Support Center search malfunction. Every time I pressed search I got

"Error encountered processing a template"

I tried:

- 3 different browsers

- clear cache, history etc.

- Reboot

- Different PC, Win7 VMware, different ISP

https://supportcenter.checkpoint.com/supportcenter/portal

Please fix that.

Re: Error encountered processing a template

G_W_Albrecht — Mon, 08 Nov 2021 13:52:08 GMT

Yes, i can confirm that this is currently not working anymore!

Re: Error encountered processing a template

Vrigo — Mon, 08 Nov 2021 14:00:50 GMT

I have encountered this problem since this afternoon

Support Center Issue

jberg712 — Mon, 08 Nov 2021 16:09:50 GMT

Is anyone else having problems today with support center and looking up SK's? I get a page stating "Error encountered processing a template". Status.checkpoint.com doesn't report any issues.

Re: Error encountered processing a template

jberg712 — Mon, 08 Nov 2021 16:10:52 GMT

I'm also experiencing the same issue.

Re: Error encountered processing a template

PhoneBoy — Mon, 08 Nov 2021 16:28:37 GMT

When that happens, you should click on the spyglass button in the search, possibly with an empty search query typed in.
That seems to "clear" whatever the underlying issue is.

Re: Error encountered processing a template

jberg712 — Mon, 08 Nov 2021 16:31:24 GMT

That doesn't seem to be working. I've attempted a blank search query and I get the same results.

Re: Error encountered processing a template

Nik_Bloemers — Tue, 09 Nov 2021 09:47:58 GMT

I've had this problem recurring for several years now. It's very annoying, it basically makes the entire Support Center inaccessible. Waiting a few hours fixes it. But I've found no other way to fix it. It occurs in every browser I've tried over the last few years too, so it's not a specific browser issue.

Re: Support Center Issue

FERNANDO_DAMIEN — Tue, 09 Nov 2021 13:37:43 GMT

Yes, having the same issue too. PRobably something on the web site directly. No way to resolve it at my side. Appearing with any browsers and any laptops

Re: Support Center Issue

Mikael — Tue, 09 Nov 2021 14:00:44 GMT

Same issue here. @PhoneBoy suggested a "clean" search but at the moment I can't even get the first search appear. Any traffic to supportcenter.checkpoint.com redirects me to https://supportcenter.checkpoint.com/supportcenter/portal and that comes up with the "Error encountered processing a template." directly...

Really hope this gets resolved rather quickly...

Re: Error encountered processing a template

G_W_Albrecht — Tue, 09 Nov 2021 14:13:07 GMT

I tried again today and all worked as expected again. Did neither reboot my machine nor restart the browser...

Re: Error encountered processing a template

Duane_Toler — Tue, 09 Nov 2021 15:53:44 GMT

Same here, for many many years.. Indeed irritating.

Re: Error encountered processing a template

Miktator — Tue, 04 Apr 2023 13:55:32 GMT

Hi everyone I have the same error when I try to download CPUSE, is this a massive problem?

Re: Error encountered processing a template

G_W_Albrecht — Tue, 04 Apr 2023 14:59:17 GMT

Just had no issue at all with https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/media-type/html?action=portlets.DCFileAction&eventSubmit_doGetdcdetails=&fileid=88806

Re: Error encountered processing a template

Miktator — Tue, 04 Apr 2023 15:05:16 GMT

Thank you for your response, I will try TAC.

Re: Error encountered processing a template

SPM — Mon, 10 Apr 2023 10:46:52 GMT

I have the same error "Error encountered processing a template." downloading CPUSE from

https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/media-type/html?action=portlets.DCFileAction&eventSubmit_doGetdcdetails=&fileid=88806

what the hell

Re: Error encountered processing a template

Miktator — Mon, 10 Apr 2023 11:23:40 GMT

I received a comprehensive response from TAC and am sharing it with you.

There is a workaround with which you can download files:

1. Click on the download link

2. In the page that opens copy the number at the end of the URL

I checked from my end I got this page opened

https://supportcenter.checkpoint.com/supportcenter/portal/role/supportcenterUser/page/default.psml/media-type/html?action=portlets.DCFileAction&eventSubmit_doGetdcdetails=&fileid=88806

3. Paste the number at the end of this URL:

https://support.checkpoint.com/results/download/

Example: https://support.checkpoint.com/results/download/88806