topic Re: SK article feedback in General Topics

SK article feedback

Dale_Lobb — Mon, 17 May 2021 16:14:16 GMT

Is anyone else experiencing difficulty giving feedback for SK articles? I've tried it several times on two different SKs in the last week and gotten the generic message "Your feedback was not submitted, please try again." This happens both when I type in actual feedback text or just rate via the number of stars. Google anti-robot verification seems to be working just fine, although the anti-robot verification state clears right after the feedback submission attempt.

Before submission:

After submit is pressed:

Re: SK article feedback

HristoGrigorov — Mon, 17 May 2021 16:57:09 GMT

Try to remove "-" and "_" and see if that will make it work.

Re: SK article feedback

JozkoMrkvicka — Mon, 17 May 2021 18:30:47 GMT

I noticed it also couple of weeks ago. Ended with feeling that CP doesnt want to have valueble feedbacks 🙂

Re: SK article feedback

Dale_Lobb — Mon, 17 May 2021 19:20:20 GMT

That did not work either.

Re: SK article feedback

PhoneBoy — Mon, 17 May 2021 19:54:42 GMT

@Ronen_Zel do you know what’s going on here?

Re: SK article feedback

Uri_Lewitus — Tue, 18 May 2021 05:18:37 GMT

Hi Jozko

We are checking this to see if we can find out what happened
Regarding the feedback, we take top priority with a strict SLA of providing answers within 48 hours.
If this is not what you have experienced in the past when providing feedback, I would very much like to hear about it.

Uri

Re: SK article feedback

Ronen_Zel — Tue, 18 May 2021 06:31:58 GMT

It seems the issue happens mainly in US. It is most definitely not intended and of course we always want to hear back from the field.

The issue is still being investigated and I hope to have some news later on today.

Re: SK article feedback

JanVC — Tue, 18 May 2021 06:49:28 GMT

Europe is reporting the same issue 🙂

Re: SK article feedback

G_W_Albrecht — Tue, 18 May 2021 08:05:49 GMT

That is true ! 8)

Re: SK article feedback

Ronen_Zel — Tue, 18 May 2021 08:10:43 GMT

Thanks for sharing. The issue is being investigated and it might take a few days until it is fixed. I will keep you updated.

Re: SK article feedback

JozkoMrkvicka — Sat, 05 Jun 2021 05:52:40 GMT

Today, I was able to submit feedback (at least it said feedback submitted). Not sure when it was fixed, but looks like feedback feature is again working.

Re: SK article feedback

Ronen_Zel — Sun, 06 Jun 2021 05:31:48 GMT

The issue was indeed fixed a few weeks ago. Sorry for not updating this forum too.

Re: SK article feedback

the_rock — Sun, 06 Jun 2021 13:23:13 GMT

Odd that people had this issue in the first place...I had submitted sk feedback many times (month ago, 2-3 months ago, year ago), never had a problem.

Re: SK article feedback

Uri_Lewitus — Sun, 06 Jun 2021 13:35:48 GMT

Indeed - this was a strange 'bug'

Re: SK article feedback

the_rock — Sun, 06 Jun 2021 16:49:34 GMT

I never had a problem regardless of a browser I user.

Re: SK article feedback

JozkoMrkvicka — Sat, 10 Jul 2021 10:25:25 GMT

Here we go again:

Your feedback was not submitted, please try again.

Location: Europe

Re: SK article feedback

the_rock — Sun, 11 Jul 2021 02:35:52 GMT

I really am surprised people have this problem...I submitted sk feedback multiple times before, and as a matter of fact, from all the continents and multiple countries and never ever had an issue. Its possible I got lucky with it, but that would would be too coincidental in my personal opinion : )

Re: SK article feedback

JozkoMrkvicka — Sun, 11 Jul 2021 05:28:22 GMT

Steps I am doing:

1. Log-in into usercenter

2. Search relevant sk (in this case R81.10 Homepage)

3. Add following comment in feedback form:

R81.10 is not mentioned in Software Support Lifecycle Policy:
https://www.checkpoint.com/support-services/support-life-cycle-policy/#software-support

4. Click "I am not a robot"

5. Click Submit

6. Your feedback was not submitted, please try again.

Re: SK article feedback

Ronen_Zel — Sun, 11 Jul 2021 09:51:55 GMT

Hi, I am contacting you offline to troubleshoot the issue since all seems well on our side.

Re: SK article feedback

the_rock — Sun, 11 Jul 2021 10:01:49 GMT

I trust cold heartedly that you are doing it right...why its failing is beyond me 🙂