topic Re: License error Checkpoint 1570R in General Topics

License error Checkpoint 1570R

Jesus_Cano — Tue, 01 Jun 2021 10:28:59 GMT

Hi,

From SmartConsole we are receiving a license error in all our 1570R devices. If we go to license tab we can see all the licenses OK.

Is there any bug in R80.20 to a cosmetic error for license?

any idea?

Re: License error Checkpoint 1570R

G_W_Albrecht — Tue, 01 Jun 2021 11:36:41 GMT

Can you post that error ? Also post the cplic print from the SMS managing the 1570R devices !

Re: License error Checkpoint 1570R

Jesus_Cano — Tue, 01 Jun 2021 15:33:51 GMT

This is the info:

Re: License error Checkpoint 1570R

G_W_Albrecht — Wed, 02 Jun 2021 07:55:32 GMT

Sorry, i made a mistake ! You can not see the SMB license using cplic print, please share a SmartUpdate Screenshot showing it and a cplic print form the SMB itself. It could be that the service contract file was not updated, please try to do that in SmartUpdate.

Re: License error Checkpoint 1570R

abihsot__ — Wed, 02 Jun 2021 10:07:14 GMT

Check your product center. In my case two appliances (different model than yours) just disappeared 😕 I am using only FW blade, but I guess if I would use subscription based blades like IPS, appl/urlf etc I would have "no license" error as well.

Re: License error Checkpoint 1570R

Jesus_Cano — Wed, 02 Jun 2021 11:11:34 GMT

We update the contract but the issue is still presents.

It could be a bug?

Re: License error Checkpoint 1570R

G_W_Albrecht — Wed, 02 Jun 2021 11:49:40 GMT

A display bug is possible - CP suggest to upgrade to R80.40, anyway... As long as the Embedded WebGUI shows correct licenses all should be OK.

Can you post the entry from SmartUpdate Licence repository for this 1570R?

Re: License error Checkpoint 1570R

SecPoint — Sun, 14 Nov 2021 19:36:55 GMT

Did you mange to solve this problem? We have the same problem