topic Re: Issue with Checkpoint Identity Agent in General Topics

Issue with Checkpoint Identity Agent

Romain_Chicot — Wed, 25 Jul 2018 10:59:22 GMT

Hello,

I am currently installing the Checkpoint Identity Agent on a Windows server 2012.

I retrieved the fullAgent from the Captive portal I configured on the proper gateway which is in R80.10.

I perform the installation successfully and at this point, the client launch itself automatically properly and ask for user authentication like this

I can connect and everything is working.

The thing is, when I close the client and I want to open it again, I use the shortcut created after the installation which use the path to the .exe "IdentityAgent" from which the "Date modified" field looks abnormally old as the rest of the files :

But then the client does not work and I endup with this message :

So everytime I use the shortcut, the agent is not working but when I click and on the installation .exe it is always working but I have to use admin credentials to be allowed to use it.

Not working agent : Working agent :

When I retrieved the client for the first time, from R77.30 gateway, It was working fine but for some reasons, I had to uninstall it and reinstall it but from R80.10 gateway now which led me to this error.

Would anyone know why the client is returning me this error and why the .exe in the installation file does not work but the installation .exe works ?

Thank you for your help.

Best Regards,

Re: Issue with Checkpoint Identity Agent

PhoneBoy — Wed, 25 Jul 2018 12:14:14 GMT

Have you opened a TAC case?

Not sure why the R77.30 IDA client would work ok but the R80.10 client does not...

Re: Issue with Checkpoint Identity Agent

Romain_Chicot — Wed, 25 Jul 2018 13:59:20 GMT

Hello Dameon,

By TAC case you mean a Service Request ?

I will create one, thank you !

Re: Issue with Checkpoint Identity Agent

PhoneBoy — Wed, 25 Jul 2018 16:37:08 GMT

That's exactly what I mean

Re: Issue with Checkpoint Identity Agent

Romain_Chicot — Fri, 27 Jul 2018 09:43:24 GMT

Well It appears that when I run the shortcut as administrator it is working.

The thing is the user that needs to use the client does not have admin credentials.

On my first installation, I had to put admin credentials for the installation but then users could use the client freely.

Now, I used admin credentials for installation and I need It again every time I use the shortcut.

That is a bit annoying, anyone would have an idea about it ?

Re: Issue with Checkpoint Identity Agent

Timothy_Hall — Fri, 27 Jul 2018 12:46:55 GMT

Why are you using the full version of the Identity Agent? Are you utilizing the packet tagging feature? (sk60221: Identity Awareness Packet Tagging - Connection Integrity Solution) If not the light version of the agent should do everything else you need and does not require administrative privileges.

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Re: Issue with Checkpoint Identity Agent

Romain_Chicot — Mon, 30 Jul 2018 12:29:26 GMT

I use the full identity agent because when I install the light agent, I have no shortcut so no way to launch it and I have no Checkpoint file created for it.

My only way to get it launched is to use the .exe for the installation all the time.

I am using a workaround with the full agent, I create a shortcut and in the path field I put something like "Run as user:Administrator /savecred".

It is the only way I found to handle this but it is strange that the client installation acts this way ...

Best Regards,

Re: Issue with Checkpoint Identity Agent

PhoneBoy — Mon, 30 Jul 2018 16:50:53 GMT

I'm pretty sure that the full agent requires Admin rights because of the Packet Tagging feature.