topic Re: Check Point Deployment Shell internal error in General Topics

Check Point Deployment Shell internal error

NeilDavey — Sun, 07 Jun 2020 08:29:55 GMT

On occasion some of our users get this error when connecting to the MAB VPN (Check Point SSL Network Extender Service):

Check Point Deployment Shell internal error

I have seen this article and it says the ics.jar file is corrupt on the Security Gateway.

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk164713

As this only affects a few users, I am reluctant at the moment to follow the solution on the Gateway in case it causes any further issues.

An update or replacement of the Endpoint Security on Demand (ESOD) files on the gateway is necessary.

In the past, if we delete the users profiles off the laptop, get them to logon to the domain again it creates a new user profile and then they can logon to the VPN without this issue.

To me, there seems to be some file(s) that are located on the users profile that could also be causing an issue here.

Has anyone else seen this or know of any files that get placed on the user profile for the MAB VPN (Check Point SSL Network Extender Service)?

Mgmt = R80.40 Latest JFA Take 48 (19 May 2020)

Security GW = R80.30 JFA Take 50 (3 October 2019)

Thanks

Re: Check Point Deployment Shell internal error

PhoneBoy — Mon, 08 Jun 2020 03:55:09 GMT

In the SK you linked, it suggests ics.jar gets downloaded.
Where, exactly, I'm not sure.

Re: Check Point Deployment Shell internal error

Mikba — Fri, 10 Jul 2020 07:55:43 GMT

i have the same issue, did you solve it?

Re: Check Point Deployment Shell internal error

Gaurav_Pandya — Mon, 04 Jan 2021 18:30:12 GMT

We had same issue. We followed below steps with help of Checkpoint.

Uninstall Checkpoint deployment agent from endpoint machine
Deleted below files from client machine

%temp%/ics4x folder (two dll files)

%temp%/cshell folder (containing ics folder and "1000000XX" subfolders)

Connect Mobile access VPN so that it downloads new files from gateway

VPN connected successfully after agent download

Please refer sk114038 for files reference.

Re: Check Point Deployment Shell internal error

NeilDavey — Tue, 05 Jan 2021 08:41:29 GMT

Thanks for this feedback.

Next time we get an issue, I will try this fix out.

Re: Check Point Deployment Shell internal error

pengfeiqiao — Wed, 14 Apr 2021 15:10:59 GMT

hello gaurav i followed your instructions but same error Check Point Deployment Shell internal error