topic Re: How to upload new attachment to TAC in the opend SR? in General Topics

How to upload new attachment to TAC in the opend SR?

BlueGrass — Fri, 24 Apr 2020 12:05:19 GMT

Hi all,

Just feel annoying that sometime TAC required some attachments for troubleshooting.

If I upload that files to Google drive, they will just tell me that they are not allowed to download it from there.

I am looking for a Button to do that on the SR update page...

Might I know if I just miss it?

Re: How to upload new attachment to TAC in the opend SR?

G_W_Albrecht — Fri, 24 Apr 2020 12:41:28 GMT

- click the Details Tab

- scroll down until you see

Attachments

and the Upload File link !

Re: How to upload new attachment to TAC in the opend SR?

G_W_Albrecht — Fri, 24 Apr 2020 12:43:23 GMT

But currently, many uploads in aAttachements stay in status processing... and can not be retrieved by CP - best would be to ask in CP an update to provide SFTP credentials and use the FTP Web interface or WinSCP for upload!

Re: How to upload new attachment to TAC in the opend SR?

BlueGrass — Fri, 24 Apr 2020 13:00:38 GMT

OMG, what a hidden attachment upload way.

Re: How to upload new attachment to TAC in the opend SR?

G_W_Albrecht — Fri, 24 Apr 2020 13:03:38 GMT

Remember, with NotUpp, you will need the CLI for the same task 😉

Re: How to upload new attachment to TAC in the opend SR?

Michal_Gans — Thu, 19 Nov 2020 13:43:40 GMT

The problem is, that SFTP account is not generated automatically after ticket is open. In past (when cpinfo upload was in place) I started almost every ticket with cpinfo of mng and gw, now I need to wait till SR owner open sftp account.