topic Re: 2200 appliance rebooting in General Topics

2200 appliance rebooting

Wayne_Hammond — Wed, 11 Nov 2020 16:14:04 GMT

Hi,

Last few days one of my 2200 appliances keeps rebooting.

Yesterday and the day before I could see nothing in crash dump.

Today there was nothing in the dump, however after the reboot the appliance sent an email notice about a hotfix.

Could update/hotfix check be causing a reboot?

The appliance is set to send logs to management server, how do I view them?

Cheers all and hope everyone is ok in these trying times

Wayne

Re: 2200 appliance rebooting

_Val_ — Wed, 11 Nov 2020 16:54:44 GMT

Version?

Re: 2200 appliance rebooting

Wayne_Hammond — Wed, 11 Nov 2020 16:56:22 GMT

My bad, R80.40

Re: 2200 appliance rebooting

G_W_Albrecht — Wed, 11 Nov 2020 20:34:35 GMT

Look into GWs var/log/messages around reboot time. Try installation of R80.40 Jumbo HotFix - Ongoing Take 87.

Re: 2200 appliance rebooting

Wayne_Hammond — Wed, 11 Nov 2020 21:44:31 GMT

Thanks I will try looking there and the hotfix

Re: 2200 appliance rebooting

Maarten_Sjouw — Wed, 11 Nov 2020 22:52:43 GMT

How much memory does it have, is it a 2GB version or is it a 4GB memory B-version.

As @G_W_Albrecht said look at the /var/log/messages files, however when it is set to be 4 x 64k it is of little use, you can increase the size and the number of files for history information by using this command that will change the size to a 2 MB file and keep a history of 10 files, the command takes immediate effect:

/bin/log_start limit 0 2097152 10

Re: 2200 appliance rebooting

Ilya_Yusupov — Thu, 12 Nov 2020 04:34:23 GMT

Hi,

There is an issue with 2012 appliances that have 2 cores, that was solved in JHF83.

For more info you can refer to sk169575.

Thanks,

Ilya

Re: 2200 appliance rebooting

Wayne_Hammond — Thu, 12 Nov 2020 07:16:04 GMT

Thanks !!

Re: 2200 appliance rebooting

Wayne_Hammond — Thu, 12 Nov 2020 07:16:32 GMT

Thank you I have applied hotfix

Re: 2200 appliance rebooting

Wayne_Hammond — Thu, 12 Nov 2020 09:37:44 GMT

Restart mentioned at 15:05:29 yesterday, but I am clueless as to why?

Any ideas, greatly appreciated?

Re: 2200 appliance rebooting

_Val_ — Thu, 12 Nov 2020 10:56:15 GMT

Did it help?

Re: 2200 appliance rebooting

Wayne_Hammond — Thu, 12 Nov 2020 11:32:37 GMT

It hasn't rebooted so far, but it did it at various times over the last 3 days.

Re: 2200 appliance rebooting

Wayne_Hammond — Fri, 13 Nov 2020 16:21:10 GMT

Seems to be stable now, thanks all for help !!

Re: 2200 appliance rebooting

_Val_ — Mon, 16 Nov 2020 07:32:55 GMT

Great, thanks for sharing!