topic Backup Failing GAIA 80.40 in General Topics

Backup Failing GAIA 80.40

Karan0587 — Wed, 19 Aug 2020 23:46:49 GMT

Hi Team,

Standalone System GAIA 80.40 with latest hotfixes installed.

We are trying to setup a backup plan for customer and following is happening

FTP - Backup works both manual and automatic

SFTP - Backup Fails both manual & scheduled with message "failed to transfer package"

SCP(our preference) - Backup Fails both manual & scheduled with message "failed to transfer package". For this i have already added the host hba fingerprint of the server .

I went through /var/log/messages/ and can see

failed to copy. fallback. trying to copy without the path
Aug 19 15:08:42 2020 scgcp001 xpand[12660]: exiting fallback.
Aug 19 15:08:43 2020 scgcp001 xpand[12660]: BACKUP operation failed. Details: Failed to transfer the package to the remote server:

Any help is appreciated.

Re: Backup Failing GAIA 80.40

HristoGrigorov — Thu, 20 Aug 2020 03:44:34 GMT

Change /etc/ssh/sshd_config like that and restart sshd:

# override default of no subsystems
#Subsystem sftp /usr/libexec/openssh/sftp-server
Subsystem sftp internal-sftp

Re: Backup Failing GAIA 80.40

Karan0587 — Thu, 20 Aug 2020 04:05:55 GMT

Hi Hristo,

Thanks for replying, this is GAIA 80.40 and i believe this is already enabled

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk82281

Although i had a look in the /etc/ssh/sshd_config and can see

Subsystem sftp /usr/libexec/openssh/sftp-server

Re: Backup Failing GAIA 80.40

Karan0587 — Thu, 20 Aug 2020 04:06:19 GMT

already overridden

Re: Backup Failing GAIA 80.40

_Val_ — Thu, 20 Aug 2020 07:02:13 GMT

If you run SCP manually from the appliance, what do you see?

Re: Backup Failing GAIA 80.40

Karan0587 — Thu, 20 Aug 2020 11:05:56 GMT

Hi Val,

It is not running manually as well,it says "fail to transfer package to server ip ".

Re: Backup Failing GAIA 80.40

_Val_ — Thu, 20 Aug 2020 11:24:55 GMT

You do not understand the question, apparently. I am not asking if manual backup fails. I am asking, did you try to transfer any file to the backup SCP server, from expert mode? That would be the first step to start troubleshooting your issue. Try sftp from the command line, see if any error pops up.