topic Re: Capsule cloud giving Cert errors in General Topics

Capsule cloud giving Cert errors

Saagarg007 — Wed, 12 Aug 2020 09:46:45 GMT

Are any other users getting issues with capsule cloud? Its giving cert errors for every other external site.

e.g: google.ie as well

Is there a general issue with capsule certs at the moment? Just happening today.

Re: Capsule cloud giving Cert errors

Blason_R — Wed, 12 Aug 2020 15:05:56 GMT

Yes we are getting the same error. Is checkpoint staff here?

Re: Capsule cloud giving Cert errors

_Val_ — Wed, 12 Aug 2020 15:58:54 GMT

These messages mean you have HTTPS Inspection in place, and the root certificate is changed. Indeed, through this week, certificates can be changed, as the old root CA is expiring. You will have to download and then redistribute the new root CA certificate, same as you have done during the initial deployment.

Re: Capsule cloud giving Cert errors

Tal_Ron1 — Wed, 12 Aug 2020 16:07:53 GMT

Hi everyone,

This event happens once in few years as part of our certificate renewal at our cloud.

Any Capsule Cloud customer that uses HTTPS inspection must:

1. Login to Capsule cloud portal
2. Navigate to the HTTPS inspection policy
3. Click "Download Certificate"
4. Distribute it among your end users, for example using GPO.

We are apologize for the issue.