Identity Awareness PDP Broker disconnects with remote Subscriber constantly

ProxyOps — Tue, 07 Jul 2020 10:29:38 GMT

Hello,

since today we noticed that our 4 PDP Broker constantly disconnects from each other.

The output from the extendes PDP Broker log files says the following:

[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB (TD::Events)] [remote PDP Broker IP] pdp::BrokerSubscriber::reportError: called
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB (TD::Events)] [remote PDP Broker IP] pdp::BrokerSubscriber::reportError: error = 7Jul2020 10:18:36 Error
[56]
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB_CONTROL (TD::All)] [remote PDP Broker IP] pdp::BrokerSubscriberControl::S_TransportRequestError: called
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB_CONTROL (TD::All)] [remote PDP Broker IP] pdp::BrokerSubscriberControl::handleEventError: called
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB_CONTROL (TD::All)] [remote PDP Broker IP] pdp::BrokerSubscriberControl::scheduleRequest: called
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB_CONTROL (TD::All)] [remote PDP Broker IP] pdp::BrokerSubscriberControl::calculateDelaySeconds: called
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB_CONTROL (TD::All)] [remote PDP Broker IP] pdp::BrokerSubscriberControl::calculateDelaySeconds: delay = 60
000ms
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB (TD::All)] [remote PDP Broker IP] pdp::BrokerSubscriber::S_ControlDisconnected: called
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB (TD::All)] [remote PDP Broker IP] pdp::BrokerSubscriber::setConnectionState: called
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB (TD::All)] [remote PDP Broker IP] pdp::BrokerSubscriber::setConnectionStateDo: called
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB (TD::Events)] [remote PDP Broker IP] pdp::BrokerSubscriber::setConnectionStateDo: current state is sync o
peration
[9933 4059830080]@local PDP Broker[7 Jul 10:18:36] [BROKER_SUB (TD::Events)] [remote PDP Broker IP] pdp::BrokerSubscriber::setConnectionStateDo: Connection state has be
en changed to disconnected

The command "pdp br s -e" says the same:

7Jul2020 10:27:27 Subscriber failure

AND the following

7Jul2020 10:27:00 Error [56]

Can someone please explain me, what Error [56] means ?

Kind regards

Niklas

Re: Identity Awareness PDP Broker disconnects with remote Subscriber constantly

PhoneBoy — Fri, 10 Jul 2020 00:29:20 GMT

Looks like there's at least one TAC case mentioning this error and it's under investigation still.
Recommend you open one if you haven't already.

Re: Identity Awareness PDP Broker disconnects with remote Subscriber constantly

ProxyOps — Wed, 28 Jul 2021 18:25:35 GMT

Just in case somebody is reading this, TAC and R&D found the issue a few days after I posted this.

The IA Broker crash was caused by a MUH Agent with to many users connected to the IA Broker infrastructure. A hotfix fixed the internal limitations in IA Broker code to handle much more users. PRJ-16186, IDA-3194 are the relevant fix and is also included now in R80.40 Take 119

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Identity Awareness PDP Broker disconnects with remote Subscriber constantly

Re: Identity Awareness PDP Broker disconnects with remote Subscriber constantly

Re: Identity Awareness PDP Broker disconnects with remote Subscriber constantly