https://community.checkpoint.com/t5/General-Topics/The-trouble-with-VC/m-p/89669#M17969 <P>Hi,</P><P>Is anyone else seeing issues with flaky VC calls (Teams / Zoom etc)?</P><P>Our users are complaining that connecting to a VC service is worse in the office than at home.</P><P>We currently have a 200mb leased line (still trying to get a 1gb in place, but lockdown messed that up).</P><P>Users also say if they connect on our guest wifi (running on a 6mb wimax connection) it is better than the corp LAN.</P><P>&nbsp;</P><P>So is the CP FW (R80.30) getting in the middle and stuffing up traffic?</P><P>Any thoughts?</P><P>&nbsp;</P><P>Hope all are well?</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Wayne</P> Wed, 24 Jun 2020 09:11:00 GMT Wayne_Hammond 2020-06-24T09:11:00Z https://community.checkpoint.com/t5/General-Topics/The-trouble-with-VC/m-p/89669#M17969 <P>Hi,</P><P>Is anyone else seeing issues with flaky VC calls (Teams / Zoom etc)?</P><P>Our users are complaining that connecting to a VC service is worse in the office than at home.</P><P>We currently have a 200mb leased line (still trying to get a 1gb in place, but lockdown messed that up).</P><P>Users also say if they connect on our guest wifi (running on a 6mb wimax connection) it is better than the corp LAN.</P><P>&nbsp;</P><P>So is the CP FW (R80.30) getting in the middle and stuffing up traffic?</P><P>Any thoughts?</P><P>&nbsp;</P><P>Hope all are well?</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Wayne</P> Wed, 24 Jun 2020 09:11:00 GMT https://community.checkpoint.com/t5/General-Topics/The-trouble-with-VC/m-p/89669#M17969 Wayne_Hammond 2020-06-24T09:11:00Z https://community.checkpoint.com/t5/General-Topics/The-trouble-with-VC/m-p/89709#M17981 <P>You should be able to view enhanced network statistics in the Zoom client:</P> <P><A href="https://support.zoom.us/hc/en-us/articles/202920719-Meeting-and-phone-statistics#h_9e6adbdb-2452-4f19-aba6-dc7192e4e092" target="_blank" rel="noopener">https://support.zoom.us/hc/en-us/articles/202920719-Meeting-and-phone-statistics#h_9e6adbdb-2452-4f19-aba6-dc7192e4e092</A></P> <P>is the cause of the degradation:</P> <UL> <LI>Packet Loss</LI> <LI>Persistently high latency</LI> <LI>Highly variable latency (jitter)</LI> </UL> <P>Or some combo?&nbsp; That will influence where to start looking.&nbsp;&nbsp;</P> Wed, 24 Jun 2020 16:43:22 GMT https://community.checkpoint.com/t5/General-Topics/The-trouble-with-VC/m-p/89709#M17981 Timothy_Hall 2020-06-24T16:43:22Z