topic Re: HP Server DL360/380 G9 reboot issue! in General Topics

HP Server DL360/380 G9 reboot issue!

HeikoAnkenbrand — Wed, 20 Mar 2019 21:24:01 GMT

Hi RnD guys,

In the last weeks we had more and more the problem with R80.10 that the servers (HP DL 360 G9 and HP DL 380 G9) with the BIOS/UEFI firmware P89 v2.60 2018-05-21 don't boot anymore. They crash after the reboot with a black screen. We had already opened a ticket here, but hadn't heard anything yet.

Solution:

At the moment the following solution helps. Installing the older HP BIOS/UEFI firmware P89 v2.56 2018-01-22.

Problem:

However, the older BIOS is vulnerable to "spectre" and "meltdown" vulnerabilities.

Is there any news?

Regards

Heiko

Re: HP Server DL360/380 G9 reboot issue!

PhoneBoy — Fri, 30 Nov 2018 20:57:56 GMT

These vulnerabilities are less interesting on Check Point appliances and Open Server since you have to be logged into expert mode where it is assumed you are an admin/trusted user.

See: Check Point Response to Intel Side Channel Attacks (Meltdown, Spectre, Foreshadow) (CVE-2017-5753, CVE-2017-5715, CVE-20…

Re: HP Server DL360/380 G9 reboot issue!

HeikoAnkenbrand — Sat, 01 Dec 2018 09:45:17 GMT

Hi Dameon,

Will Check Point publish a hotfix for this issue?

Regards

Heiko

Re: HP Server DL360/380 G9 reboot issue!

PhoneBoy — Sat, 01 Dec 2018 17:05:58 GMT

It's covered in the SK I linked.

Re: HP Server DL360/380 G9 reboot issue!

HeikoAnkenbrand — Sun, 02 Dec 2018 17:21:29 GMT

Hi Dameon,

thx for your answer. But we need a Check Point patch or a hotfix so that the error does not occur with the new BIOS/UEFI firmware P89 v2.60 2018-05-21. From my point of view it is not a long-term solution to change the BIOS to an old version.

Can you please ask the R&D if a Hotfix will be available here or if this is integrated in the next jumbo hotfix in the future?

Regards

Heiko

Re: HP Server DL360/380 G9 reboot issue!

PhoneBoy — Sun, 02 Dec 2018 18:48:41 GMT

Can you mail/PM me the SR you opened on this?

Re: HP Server DL360/380 G9 reboot issue!

HeikoAnkenbrand — Sun, 02 Dec 2018 19:41:49 GMT

Mail is sent.

Re: HP Server DL360/380 G9 reboot issue!

Ricardo_Andres_ — Tue, 08 Jan 2019 17:37:00 GMT

Did you find any solution for this issue?

Did you try using the 2.64 BIOS version?

Re: HP Server DL360/380 G9 reboot issue!

Ryan_Bourgaize — Sat, 23 Mar 2019 23:05:19 GMT

Is there an update to this? Building a new VSX environment using many G9s with the latest firmware, but shutdown/reboot command does not power cycle the server correctly. Hangs on black screen.

I am able to remotely reboot the server via iLO, but this is no where near ideal.

Re: HP Server DL360/380 G9 reboot issue!

S__B_ — Sun, 24 Mar 2019 07:26:46 GMT

We have HP servers in use worldwide. If the firewall is down we can't reach it via ILO anymore.

Re: HP Server DL360/380 G9 reboot issue!

HeikoAnkenbrand — Sun, 24 Mar 2019 07:54:19 GMT

If you are using a newer BIOS Version 2.60 and above, only one thing will help:

- reboot via ILO

- power switch off and on

- or pull power cables:-)

But these points are not a solution on a firewall for me!

I always install the older BIOS.

Re: HP Server DL360/380 G9 reboot issue!

Ryan_Bourgaize — Sun, 24 Mar 2019 09:44:16 GMT

Yea I am going to have to try and rollback the BIOS versions.

Unfortunately this is proving problematic, as each time I try to install the older BIOS via iLO is just pumps out a general error message saying it failed.

How have you gone about rolling back?