topic Re: Replacing our primary faulty management server in General Topics

Replacing our primary faulty management server

kb1 — Fri, 05 Jun 2020 23:41:45 GMT

So it is a hardware appliance smart 1-225 and our primary failed, so I opened a ticket with checkpoint for an RMA, it arrived 2 days back and just want to kknow what I have to do to fully integrate it into the environment, the instructions I received from support was to swap hard drive,ram, any other modules present and that's it, so is that all I have to do or is there something else I need to do when replacing it with the old faulty one?

Thanks and Regards.

Re: Replacing our primary faulty management server

Chris_Atkinson — Sat, 06 Jun 2020 02:38:01 GMT

What was the cause?

sk114933 may be relevant here, then the new node would be installed as a secondary.

Re: Replacing our primary faulty management server

_Val_ — Mon, 08 Jun 2020 06:36:45 GMT

If you have regular backup, you could restore from it. Also, if you have MGMT HA, there is a standard procedure you can perform, as mentioned in the other comment.

Re: Replacing our primary faulty management server

kb1 — Mon, 08 Jun 2020 15:42:24 GMT

do not knoe the exact cause, just know that weve been having issues with this particular management server since last year as it would always disconnect from the smartconsole and would have to reboot multiple times to get it to work, so finally it gave in as this time most commands wouldnt execute including reboot command so i opened a ticket with checkpoint and explained the issue and their suggestion was an rma, maybe they will know the exact issue when i ship back the old one to them.

Re: Replacing our primary faulty management server

G_W_Albrecht — Mon, 08 Jun 2020 15:50:47 GMT

Only thing to remember is that MAC address has changed, and appliance licenses are bound to the MAC. After power on, management server will have the old HD with old license and you will have to install the new license asap.

Re: Replacing our primary faulty management server

kb1 — Mon, 08 Jun 2020 16:12:03 GMT

hi so the standby server we have is already the secondary server so is there a reason to make the new one the secondary? shouldnt it be the primary like the old one was?

Re: Replacing our primary faulty management server

kb1 — Mon, 08 Jun 2020 16:12:17 GMT

ok thank you