topic Re: Create a support case from the clish or prompt in General Topics

Create a support case from the clish or prompt

Keld_Norman — Thu, 28 May 2020 09:01:37 GMT

Hi - is it possible to create a support case from the clish or expert command prompt ?

I feel that I waste a lot of time going through the web form to create a case and fill in info that could be extracted from the system automatically.

I have created a support case some times via the GUI ( from the SmartConsole ) but when I only have a SSH to a firewall and need to quickly make a case and upload for example the cpinfo then it is a pain in the .. neck to get the support case started

( I spend most of my time in the prompt and not in the windows world with gui's and browsers )

cpinfo -z -s create-a-new-case-for-me-please -u kno@dubex.dk

The alternative:

Case made in "no time"..

Best regards

Keld Norman

Re: Create a support case from the clish or prompt

G_W_Albrecht — Thu, 28 May 2020 09:11:01 GMT

Why should that be possible ? I can open an SR# at any time by phone and have it closed after a quick successful RAS, without leaving SSH at all...

Re: Create a support case from the clish or prompt

License_Support — Thu, 28 May 2020 10:18:44 GMT

Because - I like to automate things..

Re: Create a support case from the clish or prompt

G_W_Albrecht — Thu, 28 May 2020 10:45:07 GMT

I really like to do things myself and not end in an automated one-way street 8) - or do you think every second of your time is so valuable you need a one-button-for-all ?

Re: Create a support case from the clish or prompt

License_Support — Thu, 28 May 2020 11:14:57 GMT

@G_W_Albrecht - Ref: "..Do you think every second of your time is so valuable you need a one-button-for-all "

Why are you trying to talk me out of my question about if it can be done.

I would like that to be possible - end of that story - if you have a solution or a "no not possible" comment then ok, everything else is just spam here.

Re: Create a support case from the clish or prompt

G_W_Albrecht — Thu, 28 May 2020 13:11:33 GMT

Recently been automated 😉 ? OK, no more human discussions, only pure solutions or answers, all else is spam !

(Sometimes questioning the reason for a need lets us dive deeper to the real cause and may make answers superfluous)

Re: Create a support case from the clish or prompt

PhoneBoy — Sun, 31 May 2020 05:01:51 GMT

It seems like a reasonable RFE.
That said, you may want to look into Check Point PRO where we will proactively create a case for situations we see on your gateways that might require your attention.

Re: Create a support case from the clish or prompt

Kim_Moberg — Sun, 31 May 2020 06:51:28 GMT

Hi @PhoneBoy

Check Point PRO is a nice feature to handle and monitor your gateways proactive that said I find is enjoying you now have another system to monitor your assets and the recommendation pop up can be recommending a kernel upgrade or removing kernel conf parametre because it is not recommended.

i saw this in r80.20 were I had to enabled enable kernel params in fwkern.conf

now I have two different logs to monitor and maintain.

Re: Create a support case from the clish or prompt

Arik_Ovtracht — Mon, 01 Jun 2020 06:12:01 GMT

This sounds like a neat feature. I will look into adding it to cpinfo in the near future.