topic Re: R80.30: Jumbo Hotfix installation with activated SecureXL Fast Accelerator (fw fast_accel) fails in General Topics

R80.30: Jumbo Hotfix installation with activated SecureXL Fast Accelerator (fw fast_accel) fails

Florian_Baier — Tue, 05 May 2020 13:57:29 GMT

The installation of a Jumbo Hotfix fails on a Security Gateway with the error message:

Internal error in a hook script: fw1/bin/hook_fw1_wrapper_HOTFIX_R80_30_JUMBO_HF_MAIN. (Return Code: 1).

Contact Check Point Technical Services for further assistance.
Error: uninstalling of SmartReporter R80.30 R80_30_JUMBO_HF_MAIN failed - the machine might be in a unstable state. Contact Check Point Technical Services for further assistance.

This was caused by using the SecureXL Fast Accelerator (fw fast_accel) feature (sk156672).

#fw ctl fast_accel show_state and #fw ctl fast_accel show_table can be used to check if the feature is active and if the corresponding rules are present.

To install the Jumbo Hotfix the feature Fast Accelerator have to be disabled and the rules has to be removed.

#fw ctl fast_accel disable
#fw ctl fast_accel delete xxx

After installing the Jumbo Hotfix the feature can be activated again. Of course the rules have to be recreated as well.

Re: R80.30: Jumbo Hotfix installation with activated SecureXL Fast Accelerator (fw fast_accel) fails

_Val_ — Tue, 05 May 2020 14:15:42 GMT

Did you figure out by yourself or do you have a TAC SR for this?

Re: R80.30: Jumbo Hotfix installation with activated SecureXL Fast Accelerator (fw fast_accel) fails

Florian_Baier — Tue, 05 May 2020 14:34:32 GMT

There is no TAC SR for this. The behavior can be reproduced with the last Jumbo Hotfixes.

Re: R80.30: Jumbo Hotfix installation with activated SecureXL Fast Accelerator (fw fast_accel) fails

Dmitry_Krupnik — Tue, 05 May 2020 14:45:26 GMT

Hi @Florian_Baier ,

Thank you for feedback, I will contact you directly and investigate it.

Re: R80.30: Jumbo Hotfix installation with activated SecureXL Fast Accelerator (fw fast_accel) fails

Florian_Baier — Wed, 06 May 2020 07:13:59 GMT

The behavior is reproduceable and depends on the fast_accel rules. Check Point is working on this issue.

Re: R80.30: Jumbo Hotfix installation with activated SecureXL Fast Accelerator (fw fast_accel) fails

Florian_Baier — Wed, 06 May 2020 14:36:11 GMT

RnD investigated the issue and found root cause. It should be fixed in Take 195 which has Ongoing state now.

Re: R80.30: Jumbo Hotfix installation with activated SecureXL Fast Accelerator (fw fast_accel) fails

Dmitry_Krupnik — Sun, 10 May 2020 16:24:54 GMT

Hi @Florian_Baier ,

We really appreciate your feedback and assistance with investigation.

Thank you!

Re: R80.30: Jumbo Hotfix installation with activated SecureXL Fast Accelerator (fw fast_accel) fails

G_W_Albrecht — Wed, 13 May 2020 10:20:43 GMT

Just a pity you did not mention the Jumbo Take you have experienced the issue with 8)