https://community.checkpoint.com/t5/General-Topics/Can-t-log-TAC-cases-anymore/m-p/82576#M16715 <P>Hello, does anyone know if a change has been made within the past couple of months in regards to logging TAC jobs? For example I am a support contact for about 10 accounts, all with premium support and I used to be able to log TAC against any of them with no issues, now every one of them throws me this error when trying to create a TAC:</P><P>&nbsp;</P><P>Your account is covered with Collaborative Support, you cannot open an SR directly with Check Point. Please contact your local Partner....</P><P>&nbsp;</P><P>The thing is, we are the checkpoint partner. All my colleagues have the same issue too.</P> Tue, 21 Apr 2020 06:16:01 GMT Ryan_Ryan 2020-04-21T06:16:01Z https://community.checkpoint.com/t5/General-Topics/Can-t-log-TAC-cases-anymore/m-p/82576#M16715 <P>Hello, does anyone know if a change has been made within the past couple of months in regards to logging TAC jobs? For example I am a support contact for about 10 accounts, all with premium support and I used to be able to log TAC against any of them with no issues, now every one of them throws me this error when trying to create a TAC:</P><P>&nbsp;</P><P>Your account is covered with Collaborative Support, you cannot open an SR directly with Check Point. Please contact your local Partner....</P><P>&nbsp;</P><P>The thing is, we are the checkpoint partner. All my colleagues have the same issue too.</P> Tue, 21 Apr 2020 06:16:01 GMT https://community.checkpoint.com/t5/General-Topics/Can-t-log-TAC-cases-anymore/m-p/82576#M16715 Ryan_Ryan 2020-04-21T06:16:01Z https://community.checkpoint.com/t5/General-Topics/Can-t-log-TAC-cases-anymore/m-p/82662#M16716 I would get on the phone with Account Services to ensure your account is entitled correctly. Tue, 21 Apr 2020 18:10:55 GMT https://community.checkpoint.com/t5/General-Topics/Can-t-log-TAC-cases-anymore/m-p/82662#M16716 PhoneBoy 2020-04-21T18:10:55Z