topic 1450 SMB random reboots in General Topics

1450 SMB random reboots

greggel — Thu, 09 Jan 2020 01:08:59 GMT

I have a 1450 SMB device which suffers from random reboots daily. Seeing a pattern of only rebooting when theres influx in activity but cannot confirm. I have tried disabling SecureXL, anti-bot and all of the other blades outside of the basic firewall and IPS. The reason I am inquiring here is because I had already inquired with TAC and went through receiving an RMA and the RMA is now suffering the same symptoms. They had sent the RMA because the kernal panic logs from sk96189 did not reveal anything sufficient enough to troubleshoot. I attached some examples of panic logs I was able to find in $FWDIR/logs. Wondering if anyone else has experienced this?

R77.20.87 (990172938)

Please help!

Re: 1450 SMB random reboots

Kevin_Zeitler — Thu, 09 Jan 2020 15:09:07 GMT

Hello,

I have one 1400 in production and it locks up every two weeks and we have to physically reboot the device, console gets no response. Very hard to troubleshoot because the logs get erased, i'm guessing its a memory leak of some sort but no definitive answer from TAC

Re: 1450 SMB random reboots

PhoneBoy — Thu, 09 Jan 2020 18:20:31 GMT

Still, make sure the TAC is engaged with this issue.
Additional debugs/information likely need to be gathered to determine root cause.