topic Re: "Give us feedback" ...NOT! in General Topics

"Give us feedback" ...NOT!

Carsten_Weber — Tue, 03 Dec 2019 10:24:33 GMT

Hi Check Point Secure Knowledge (SK) Website Team,

In case no one mentioned it already...

The "Give us feedback" section below every SK-article does not work (anymore). I noticed this yesterday beside having to prove me being no robot. I was about to report something not quite right but received an error message (IE,FF,Chrome from different PCs and Networks...yes, I'm persistent):

(PS: I encrypted the contents of my "Comment" in this picture, so no one can read it)

As this is not customer related but feedback to Check Point, I do not want to open a ticket.
Whom can I contact regarding this not working and things like this in general (Website support)?
Does anyone else have this kind of problem?

Best Regards

Carsten

Re: "Give us feedback" ...NOT!

G_W_Albrecht — Tue, 03 Dec 2019 11:34:15 GMT

I have just given feedback to SecureKnowledge solution sk123865 successfully - webform sent it and i received the email from secureknowledge@checkpoint.com.

Re: "Give us feedback" ...NOT!

Maarten_Sjouw — Tue, 03 Dec 2019 15:42:09 GMT

One of my colleagues had the exact same issue yesterday while trying to leave feedback on a accountservices ticket.

Re: "Give us feedback" ...NOT!

Ronen_Zel — Wed, 04 Dec 2019 06:43:08 GMT

Hi Carsten,

There were some network issues yesterday which might have affected the feedback submission mechanism. I just verified it is back up and running.

Please note if you still experience the issue try submitting your feedback through a different browser or a Chrome incognito window, since Google Chrome's cache might be quite persistent sometimes.

Thanks for bringing this up!

Re: "Give us feedback" ...NOT!

Carsten_Weber — Wed, 04 Dec 2019 11:54:32 GMT

Interesting. My comment must have had a tone to it a bit too negative then 😉

Re: "Give us feedback" ...NOT!

Carsten_Weber — Wed, 04 Dec 2019 11:57:46 GMT

Thanks Ronen,

But still no success on my side. 🤔

Re: "Give us feedback" ...NOT!

Ronen_Zel — Wed, 04 Dec 2019 12:36:41 GMT

Ok, thanks for letting me know. I am taking it offline and continuing the investigation directly with you.