topic Re: Getting a .txt instead of tgz or msi when downloading from Support Center in General Topics

Getting a .txt instead of tgz or msi when downloading from Support Center

Pedro_Espindola — Mon, 12 Aug 2019 14:33:01 GMT

Hello everyone,

Sometimes when I download files from Support Center I get a .txt instead of the actual extension. The file Hash is correct, so I can just rename the file and use it.

Could this be an issue with Support Center or could my Check Point gateway be causing this somehow?

I'm using NGTP with HTTPS inspection and TE is off.

Re: Getting a .txt instead of tgz or msi when downloading from Support Center

Danny — Mon, 12 Aug 2019 14:39:40 GMT

I've seen that before. Looks like a browser issue to me.

Re: Getting a .txt instead of tgz or msi when downloading from Support Center

PhoneBoy — Tue, 13 Aug 2019 00:07:14 GMT

You're using Chrome right?
Browser issue.

Re: Getting a .txt instead of tgz or msi when downloading from Support Center

HeikoAnkenbrand — Tue, 13 Aug 2019 05:09:07 GMT

Use an Internet Explorer or Edge browser:-)

Re: Getting a .txt instead of tgz or msi when downloading from Support Center

Nik_Bloemers — Tue, 13 Aug 2019 06:22:14 GMT

Honestly, Check Point should just make sure their website works properly in all common browsers in my opinion. It's 2019. This issue occurs in FireFox as well.

Re: Getting a .txt instead of tgz or msi when downloading from Support Center

Chinmaya_Naik — Tue, 13 Aug 2019 06:49:09 GMT

Yes I am facing issue most of the time when I download CPUSE build agent using Firefox

Re: Getting a .txt instead of tgz or msi when downloading from Support Center

Pedro_Espindola — Tue, 13 Aug 2019 12:39:20 GMT

I think I will continue to use Chrome and rename the file after the download...

Re: Getting a .txt instead of tgz or msi when downloading from Support Center

Pedro_Espindola — Wed, 21 Aug 2019 14:14:49 GMT

Hey guys,

I just had a zoom session with Yaniv Levi and Tamir Fogel and they found out the issue was due to a download manager that installed a Chrome extension.

For whatever reason it only affected Check Point sites, at least from the ones I've tested. Even though the manager was configured only for files larger than 1 GB it was affecting small files.

Disabling or uninstalling the extension or adding checkpoint.com to the exclusions list solved the problem.

Thank you Yaniv and Tamir