https://community.checkpoint.com/t5/General-Topics/R80-10-cannot-download-Identtity-collector-agent/m-p/56681#M11409 <P>Hi,</P> <P>The best practice is to download the most update to date Identity Collector from<A title="sk134312 - Identity Awareness Agents" href="https://supportcenter.checkpoint.com/supportcenter/portal?action=portlets.SearchResultMainAction&amp;eventSubmit_doGoviewsolutiondetails=&amp;solutionid=sk134312" target="_self"> <SPAN>sk134312 -&nbsp;</SPAN></A></P> <DIV id="solutionTitleDiv" class="cp_h2_black"><A title="sk134312 - Identity Awareness Agents" href="https://supportcenter.checkpoint.com/supportcenter/portal?action=portlets.SearchResultMainAction&amp;eventSubmit_doGoviewsolutiondetails=&amp;solutionid=sk134312" target="_self">Identity Awareness Agents</A>.</DIV> <DIV class="cp_h2_black">&nbsp;</DIV> <DIV class="cp_h2_black">Regards</DIV> <DIV class="cp_h2_black">Dani</DIV> <DIV id="ratingBar" class="cp_link_block"> <DIV id="leftItems"><FORM class="solutionDetailsRate" name="topRatingForm"></FORM></DIV> </DIV> Wed, 26 Jun 2019 08:06:25 GMT Dani_Ginzburg 2019-06-26T08:06:25Z https://community.checkpoint.com/t5/General-Topics/R80-10-cannot-download-Identtity-collector-agent/m-p/56653#M11407 <P>I had enabled the Identity Collector and finish the setting, I&nbsp; publish successfully to click the download agent that was failed, it loops to log out my admin account for GUI portal and nothing install the package to download when I try to click the download agent in the Identity collector.</P><P>&nbsp;</P><P>anyone can give me some suggestion?</P> Wed, 26 Jun 2019 02:53:20 GMT https://community.checkpoint.com/t5/General-Topics/R80-10-cannot-download-Identtity-collector-agent/m-p/56653#M11407 Milk_Ng 2019-06-26T02:53:20Z https://community.checkpoint.com/t5/General-Topics/R80-10-cannot-download-Identtity-collector-agent/m-p/56681#M11409 <P>Hi,</P> <P>The best practice is to download the most update to date Identity Collector from<A title="sk134312 - Identity Awareness Agents" href="https://supportcenter.checkpoint.com/supportcenter/portal?action=portlets.SearchResultMainAction&amp;eventSubmit_doGoviewsolutiondetails=&amp;solutionid=sk134312" target="_self"> <SPAN>sk134312 -&nbsp;</SPAN></A></P> <DIV id="solutionTitleDiv" class="cp_h2_black"><A title="sk134312 - Identity Awareness Agents" href="https://supportcenter.checkpoint.com/supportcenter/portal?action=portlets.SearchResultMainAction&amp;eventSubmit_doGoviewsolutiondetails=&amp;solutionid=sk134312" target="_self">Identity Awareness Agents</A>.</DIV> <DIV class="cp_h2_black">&nbsp;</DIV> <DIV class="cp_h2_black">Regards</DIV> <DIV class="cp_h2_black">Dani</DIV> <DIV id="ratingBar" class="cp_link_block"> <DIV id="leftItems"><FORM class="solutionDetailsRate" name="topRatingForm"></FORM></DIV> </DIV> Wed, 26 Jun 2019 08:06:25 GMT https://community.checkpoint.com/t5/General-Topics/R80-10-cannot-download-Identtity-collector-agent/m-p/56681#M11409 Dani_Ginzburg 2019-06-26T08:06:25Z