https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238774#M9992 <P>Hello,</P><P>I'm trying to install Endpoint Security client on a Windos 11 Pro, but keep getting the same error on the same file.</P><P>Error 1309. Error reading from file: C:\Users\...\AppData\Local\Temp\...\CheckPoint\Endpoint Security\EPLamDriver\EPlamDriver._64\eplam.sys.<BR />Verify that the file exists and that you can access it.<BR /><BR />Didn't find anything about it. Does anyone ever got this error?&nbsp;<BR /><BR />Software versions:<BR />Windows 11 21H2<BR />Endpoint Security 88.61.1009<BR /><BR />Update, solved the problem by installing a previous version (86.40). Still, would like to know if anyone got by this issue?<BR /><BR />Thank you for your help.</P><P>&nbsp;</P><P>Claudio</P> Thu, 16 Jan 2025 16:39:00 GMT cjfsoares 2025-01-16T16:39:00Z https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238774#M9992 <P>Hello,</P><P>I'm trying to install Endpoint Security client on a Windos 11 Pro, but keep getting the same error on the same file.</P><P>Error 1309. Error reading from file: C:\Users\...\AppData\Local\Temp\...\CheckPoint\Endpoint Security\EPLamDriver\EPlamDriver._64\eplam.sys.<BR />Verify that the file exists and that you can access it.<BR /><BR />Didn't find anything about it. Does anyone ever got this error?&nbsp;<BR /><BR />Software versions:<BR />Windows 11 21H2<BR />Endpoint Security 88.61.1009<BR /><BR />Update, solved the problem by installing a previous version (86.40). Still, would like to know if anyone got by this issue?<BR /><BR />Thank you for your help.</P><P>&nbsp;</P><P>Claudio</P> Thu, 16 Jan 2025 16:39:00 GMT https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238774#M9992 cjfsoares 2025-01-16T16:39:00Z https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238840#M9996 <P>You sure you're talking about *21* H2 and not *24* H2?<BR />I'm pretty sure E86.40 is not supported any longer (it's definitely old).&nbsp;</P> Thu, 16 Jan 2025 17:53:00 GMT https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238840#M9996 PhoneBoy 2025-01-16T17:53:00Z https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238856#M9998 <P>For what its worth, I tried asking Copilot AI, but since it kept saying "failed to fetch" for some reason, this is what chatgpt gave...</P> <P>Andy</P> <P>*******************</P> <DIV class="flex-shrink-0 flex flex-col relative items-end"> <DIV> <DIV class="pt-0"> <DIV class="gizmo-bot-avatar flex h-8 w-8 items-center justify-center overflow-hidden rounded-full"> <DIV class="relative p-1 rounded-sm flex items-center justify-center bg-token-main-surface-primary text-token-text-primary h-8 w-8">&nbsp;</DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="group/conversation-turn relative flex w-full min-w-0 flex-col agent-turn"> <DIV class="flex-col gap-1 md:gap-3"> <DIV class="flex max-w-full flex-col flex-grow"> <DIV class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5" dir="auto" data-message-author-role="assistant" data-message-id="155785d5-1e42-470f-90fd-611d42a91b2a" data-message-model-slug="gpt-4o"> <DIV class="flex w-full flex-col gap-1 empty:hidden first:pt-[3px]"> <DIV class="markdown prose w-full break-words dark:prose-invert dark"> <P>Error 1309 is a common issue that occurs during the installation or update of software, indicating that the installation process cannot read a required file. In this case, the file causing the issue is related to Check Point's Endpoint Security software.</P> <H3>Possible Causes:</H3> <OL> <LI><STRONG>Corrupted Installation Files</STRONG>: The installation files may be incomplete or corrupted.</LI> <LI><STRONG>Insufficient Permissions</STRONG>: The installer might lack the required permissions to access the file.</LI> <LI><STRONG>File Path Too Long</STRONG>: Windows has a limit on the length of file paths, which might be exceeded in this case.</LI> <LI><STRONG>Temporary Files Issue</STRONG>: The required file in the Temp directory may have been deleted or blocked by antivirus software.</LI> </OL> <H3>Solutions:</H3> <H4>1. <STRONG>Verify File Location and Existence</STRONG></H4> <UL> <LI>Navigate to the specified path (<CODE>C:\Users\...\AppData\Local\Temp</CODE>) and check if the file exists.</LI> <LI>If the file is missing, try re-downloading or extracting the installation package.</LI> </UL> <H4>2. <STRONG>Run Installer as Administrator</STRONG></H4> <UL> <LI>Right-click on the installer and choose <STRONG>Run as Administrator</STRONG>.</LI> <LI>This ensures the installer has the necessary permissions to access files.</LI> </UL> <H4>3. <STRONG>Clean Temp Files</STRONG></H4> <UL> <LI>Clear the Temp directory to avoid conflicts: <OL> <LI>Press <CODE>Win + R</CODE>, type <CODE>temp</CODE>, and press Enter.</LI> <LI>Delete all files in the directory.</LI> <LI>Repeat with <CODE>%temp%</CODE>.</LI> </OL> </LI> <LI>Retry the installation after clearing Temp files.</LI> </UL> <H4>4. <STRONG>Re-extract the Installer</STRONG></H4> <UL> <LI>If you're using a compressed installer, re-extract the files to a shorter path (e.g., <CODE>C:\Installer</CODE>) and retry the installation.</LI> </UL> <H4>5. <STRONG>Disable Antivirus Temporarily</STRONG></H4> <UL> <LI>Antivirus programs can block access to installation files.</LI> <LI>Temporarily disable your antivirus software and try running the installer again.</LI> </UL> <H4>6. <STRONG>Check File Path Length</STRONG></H4> <UL> <LI>Ensure the installation path is not excessively long.</LI> <LI>Extract or move the installer to a directory with a shorter path.</LI> </UL> <H4>7. <STRONG>Repair or Re-download the Installer</STRONG></H4> <UL> <LI>If none of the above steps work, the installation package might be corrupted.</LI> <LI>Re-download the installer from the official Check Point website.</LI> </UL> <H4>8. <STRONG>Use Check Point Support Tools</STRONG></H4> <UL> <LI>If you're unable to resolve the issue, consider using Check Point's support tools or contacting their technical support team for further assistance.</LI> </UL> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Thu, 16 Jan 2025 20:23:01 GMT https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238856#M9998 the_rock 2025-01-16T20:23:01Z https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238903#M10005 <P>You're right. Not 21H2 but 22H2.<BR />I'm sure about Endpoint client version that was installed. 86.40, now i'm on 88.60 through remote updates.</P> Fri, 17 Jan 2025 10:57:43 GMT https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238903#M10005 cjfsoares 2025-01-17T10:57:43Z https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238916#M10006 <P><a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/28041">@cjfsoares</a>&nbsp;</P> <P>Install version 88.32 that will work on this version of windows</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="windows2.png" style="width: 993px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/29252i92D80D71FFA8AD56/image-size/large?v=v2&amp;px=999" role="button" title="windows2.png" alt="windows2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="windows.png" style="width: 999px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/29253iA7332ABD98DD6EBE/image-size/large?v=v2&amp;px=999" role="button" title="windows.png" alt="windows.png" /></span></P> <P>&nbsp;</P> <P>Interesting you update your OS there is no longer security update</P> Fri, 17 Jan 2025 13:50:47 GMT https://community.checkpoint.com/t5/Endpoint/Error-1309-installing-Endpoint-Security/m-p/238916#M10006 lluner 2025-01-17T13:50:47Z