topic Re: Issues with Word, Excel, and Outlook? in Endpoint

Issues with Word, Excel, and Outlook?

cg40 — Fri, 20 Dec 2024 22:41:25 GMT

Has anyone had any issues with Word, Excel, and Outlook since installing Checkpoint Endpoint Security version 88.60? We have many users experiencing Word, Excel, and Outlook crashing, unable to close correctly, and prompting to open in Safe Mode. We are using a mixture of Windows 10 and Windows 11 along with Office 2016, Office 2019, Office 2021, and Office 2024. Any help is appreciated.

Thanks!

Re: Issues with Word, Excel, and Outlook?

PhoneBoy — Mon, 23 Dec 2024 20:40:42 GMT

I haven't seen any reports of this and recommend opening a TAC case in parallel.
What blades are active?

Re: Issues with Word, Excel, and Outlook?

the_rock — Mon, 23 Dec 2024 21:00:41 GMT

We have 2 customers using that version, no issues that I have heard about so far.

Andy

Re: Issues with Word, Excel, and Outlook?

Mitja-S3NEXT — Thu, 02 Jan 2025 21:34:55 GMT

Don't forget to upgrade to 88.61 which has a lot of Hotfixes for the 88.60 version.

Re: Issues with Word, Excel, and Outlook?

gnovokmet — Tue, 14 Jan 2025 14:46:20 GMT

Hi,

yes we have the same problem with CPEP 88.60 and 88.61. Issue is with one of the CPEP blades (Anti-Ransomware, Behavioral Guard and Forensics) and description of the error can be found in C:\programdata\CheckPoint\Logs\efrsal_inject.log:

20250108 09:46:55.541 W 2684 CrashMonitor::HandleApplicationCrash: Monitored application crash
Faulting app: WINWORD.EXE (C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE)
version: 16.0.14332.20828, timestamp: 67477209
Faulting module: unknown (unknown)
version: 0.0.0.0, timestamp: 00000000
Exception code: c0000005, offset: 00007ff931480478
20250108 09:47:01.561 V 1ce0 IPCCommunicationHandler::AcceptConnection: ALPC new connection, pid: 11916, size:0, session:7
20250108 09:47:01.561 V 1ce0 AlpcServer::HandleNewConnection: Connection accepted, pid: 11916
20250108 09:47:02.370 V 2288 IPCCommunicationHandler::Disconnected: ALPC disconnect, pid: 11916
20250108 09:47:03.103 W 2684 CrashMonitor::HandleApplicationCrash: Monitored application crash
Faulting app: OUTLOOK.EXE (C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE)
version: 16.0.14332.20828, timestamp: 674774c1
Faulting module: unknown (unknown)
version: 0.0.0.0, timestamp: 00000000
Exception code: c0000005, offset: 00007ff931480478

The mitigation is to disable blade or start office apps before CPEP starts, We have opened a case with CP.

Re: Issues with Word, Excel, and Outlook?

lluner — Tue, 14 Jan 2025 18:39:00 GMT

oi @cg40

Temos os pacotes do office 2016 com essa versão do harmony 88.32, nunca tive problema.

Re: Issues with Word, Excel, and Outlook?

Billy_Nassar — Fri, 02 May 2025 14:16:53 GMT

Did you get a resolution to this? We are having the same issue. We are running E 88.70

Re: Issues with Word, Excel, and Outlook?

Mitja-S3NEXT — Mon, 05 May 2025 06:25:47 GMT

We have with the 88.70 no Office apps issues.
By the way, Which version of Office do you use?

Re: Issues with Word, Excel, and Outlook?

Billy_Nassar — Mon, 05 May 2025 13:09:32 GMT

We are running Office 2019, 2021, and 2024 on Windows 10 and 11. All systems are having issues when the EFR blade is installed.

Re: Issues with Word, Excel, and Outlook?

gnovokmet — Mon, 05 May 2025 13:58:23 GMT

We have opened a TAC case and apparently they are aware of this problem with office apps. We have been provided with temporary fix (currently running 88.70 + fix) and issue is resolved in 89.xx

Re: Issues with Word, Excel, and Outlook?

Mitja-S3NEXT — Tue, 06 May 2025 05:37:14 GMT

Can you please post the fix, so everyone wil have the option to use it.

Re: Issues with Word, Excel, and Outlook?

gnovokmet — Tue, 06 May 2025 11:24:38 GMT

Beside policy fix, there is binary patch provided for our version. I suggest you contact TAC.

Re: Issues with Word, Excel, and Outlook?

Billy_Nassar — Tue, 06 May 2025 13:34:07 GMT

I currently have an open case with TAC and have not been given any workarounds or temp fixes. Any idea on when 89.xx is going to be released?

Re: Issues with Word, Excel, and Outlook?

lluner — Tue, 06 May 2025 17:28:53 GMT

Exclusions the executable may work

While waiting for a definitive solution.