topic Re: Problem devices: where can I find the solution? in Endpoint

Problem devices: where can I find the solution?

earomero — Fri, 27 Dec 2024 14:05:47 GMT

Good morning, greetings from Argentina, happy new year to everyone!

I find that there are 156 computers with problems and I admit that I cannot find a solution.
Where can I start looking for a solution? The most worrying thing is that there are blades that do not run and that puts my cybersecurity area at risk.

Muchas gracias y saludos...felices fiestas!

Re: Problem devices: where can I find the solution?

the_rock — Fri, 27 Dec 2024 14:09:37 GMT

Happy New Year! Are you able to try and update/fix them from the portal itself? Is it on prem mgmt or cloud?

Andy

Re: Problem devices: where can I find the solution?

earomero — Fri, 27 Dec 2024 14:41:08 GMT

It's a cloud management. I just did an operation to update the endpoint database and it dropped to 145.
What other issues do I have to take into account?

Re: Problem devices: where can I find the solution?

Chris_Atkinson — Fri, 27 Dec 2024 14:52:29 GMT

Are all the machines online and have reliable Internet access, which client and OS versions are the problematic hosts?

Re: Problem devices: where can I find the solution?

Tal_Paz-Fridman — Fri, 27 Dec 2024 14:52:55 GMT

Start by looking at the following SKs:

ATRG: Endpoint Security Anti-Malware Blade

https://support.checkpoint.com/results/sk/sk162553 [ search for "Outdated Capabilities"]

Harmony Endpoint Web Management Portal shows many machines with Outdated Capabilities for Behavioral Guard

https://support.checkpoint.com/results/sk/sk182085

Also refer to:

https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/Topics-HEP/Advanced-Alerts.htm?TocPath=Deploying%20Endpoint%20Clients%7CConfiguring%20Alerts%7CAdvanced%20Alerts%7C_____0#Advanced_Alerts

Re: Problem devices: where can I find the solution?

the_rock — Fri, 27 Dec 2024 14:53:17 GMT

What are the options you get now from the portal?

Andy