topic Super Node Configuration and Anti-Malware Update Issue in Endpoint

Super Node Configuration and Anti-Malware Update Issue

riyas_v_k — Tue, 24 Dec 2024 08:53:02 GMT

Hi,

I'm currently working with a customer who has several offline servers, and I’ve set up a Super Node to allow these endpoints to download updates. Following SK171703, I’ve configured the Super Node on a server and pointed the offline endpoints to it for updates.

However, I’m facing two challenges:

Internet Access for Super Node
The Super Node server currently has full internet access for testing, but the customer requires it to operate with limited access. Could someone provide a comprehensive list of Check Point server URLs that the endpoint client needs to connect to for updates and signature downloads? This will help us configure the necessary exceptions.
Anti-Malware Update Failure
The clients connected to the Super Node are not receiving Anti-Malware updates. The error displayed is: "Failed to update anti-malware database." Has anyone encountered this issue before, or can you provide any troubleshooting steps?

Any insights or recommendations would be greatly appreciated.

Thanks in advance!

Re: Super Node Configuration and Anti-Malware Update Issue

Chris_Atkinson — Tue, 24 Dec 2024 12:12:01 GMT

Please start with sk116590.

Which client version is deployed?

Re: Super Node Configuration and Anti-Malware Update Issue

riyas_v_k — Tue, 24 Dec 2024 12:29:47 GMT

Hi Chris,

Thanks for getting back to me!

I did some digging and shared SK116590 with the customer. I also came across SK83520, which might be helpful.

The client versions they’re running are 88.32 and 88.61. Any ideas on what we can do about the Anti-Malware Update Failure?

Appreciate your thoughts!

Cheers,
Riyas

Re: Super Node Configuration and Anti-Malware Update Issue

riyas_v_k — Mon, 30 Dec 2024 09:59:56 GMT

Hi,

Do you have any suggestions on how to address the Anti-Malware Update Failure?

The error we're seeing is: "Failed to update anti-malware database."

Additionally, is there a way to view a daily report that shows which machines have successfully updated their malware databases and which have not?

Cheers,
Riyas