topic Anti-malware is unable to update. No Connection to the server. in Endpoint

Anti-malware is unable to update. No Connection to the server.

jyrbn — Tue, 26 Nov 2024 06:09:24 GMT

We are encountering an issue with our Harmony Endpoint client.

In the client update page, all other blades are updated except for the Anti-malware with the message "No connection to the server.".

Client version is:
And this is managed via Infinity Portal.

We've already tried manually updating from the system tray and through push operations in the Infinity portal, but it shows the status as failed with "server not available" in the operation status description.

Re: Anti-malware is unable to update. No Connection to the server.

jyrbn — Tue, 26 Nov 2024 06:17:03 GMT

Client version is E87.62*, sorry.

Re: Anti-malware is unable to update. No Connection to the server.

PhoneBoy — Tue, 26 Nov 2024 13:30:43 GMT

Is it an E1 or an E2 client?
See: https://support.checkpoint.com/results/sk/sk182513

E1 clients are no longer supported and should be migrated to E2.
See: https://support.checkpoint.com/results/sk/sk182464

Re: Anti-malware is unable to update. No Connection to the server.

jyrbn — Wed, 27 Nov 2024 04:34:04 GMT

Hi,

Client version is E2 and we are still encountering the issue.

Re: Anti-malware is unable to update. No Connection to the server.

PhoneBoy — Wed, 27 Nov 2024 13:32:40 GMT

I would check to see the client can access the following: https://support.checkpoint.com/results/sk/sk116590