topic Re: Any desk Application Getting Quarantine from Harmony End Point. in Endpoint

Any desk Application Getting Quarantine from Harmony End Point.

DinushaDS — Sun, 06 Oct 2024 05:25:52 GMT

After the downloading Anydesk Application it's Quarantine from the Endpoint harmony.

how to exclude anydesk from quarantine.

Re: Any desk Application Getting Quarantine from Harmony End Point.

Mitja-S3NEXT — Mon, 07 Oct 2024 07:42:04 GMT

Make a service ticket (TAC), more tickets will be open, more likely this false postive issue will be solved.

Re: Any desk Application Getting Quarantine from Harmony End Point.

Uncle_Wally_SA — Mon, 14 Oct 2024 19:38:17 GMT

Hi Dinusha, did you manage to get a solution for this? Tried a few exceptions without success

Re: Any desk Application Getting Quarantine from Harmony End Point.

Mitja-S3NEXT — Tue, 15 Oct 2024 05:43:24 GMT

The exception should work. Go to LOGs and find the "critical" log where Anydesk is recognized as malware, right click on the log entry and create a exception from there. Works perfectly.

Re: Any desk Application Getting Quarantine from Harmony End Point.

l_katrandzhi — Fri, 01 Nov 2024 10:59:29 GMT

I went through this with TAC, we found a way to whitelist the application. I had to add exclusion for Forensics Monitoring with Certificate exclusion and value "AnyDesk Software GmbH",

After that, we haven't had any complaints.