topic Re: Could not install ENDPOINT VPN in Endpoint

Could not install ENDPOINT VPN

Alessandroavvis — Mon, 16 May 2022 16:02:45 GMT

Hi,

i'm trying to install the checkpoint endpoint vpn version 86.30.

I'm on windows 10 build 19044.1706. Each time i try to install the checkpoint vpn i keep getting the error "unable to write value InstallDirDevice to key to \SYSTEM\CurrentControlSet\Services\vsdatant\Parameters" if i press "ignore" it will give me same error on the other keys. So the installation seems to be finished correctly but it's not. So, when i try to start checkpoint endpoint vpn, the software keeps to give me the error "connectivity with the vpn service is lost".

I tried everything in this forum , and i also tried to give mi registry key maximum privileges but yet i can't install the software.

I try to append some logs here.

Re: Could not install ENDPOINT VPN

G_W_Albrecht — Tue, 17 May 2022 13:27:52 GMT

Did you start installer as Admin ? Then i would suggest to ask TAC for help...

C:\Program Files (x86)\CheckPoint\Endpoint Connect\TracSrvWrapper.exe crashed 55 times since the last stats collection

Re: Could not install ENDPOINT VPN

Alessandroavvis — Tue, 17 May 2022 13:37:49 GMT

Hi, thank you for your reply, yes i always used the installer as admin, but the result was always the same, what is TAC? and how should i contact this? Sorry but i'm new in checkpoint endpoint forum.

Thanks again

Alessandro

Re: Could not install ENDPOINT VPN

the_rock — Tue, 17 May 2022 13:46:17 GMT

Just something I would attempt...

1) Another windows machine install? Does it work?

2) Different vpn client version to see if you have same issue?

As @G_W_Albrecht suggested, check admin privileges.

Re: Could not install ENDPOINT VPN

Alessandroavvis — Tue, 17 May 2022 13:50:44 GMT

Hi, yes i tried with my colleagues, and they have same windows 10 build and same installer, and it works.

I also tried installer 84.xx and 80.xx and i have same problems. I also uninstalled totally my antivirus (kaspersky).

Re: Could not install ENDPOINT VPN

sandynoby — Fri, 15 Jul 2022 20:12:34 GMT

Hi , did you got reply for this issue , I know you posted long back but now I am facing issue with installation.

Any suggestion please

Re: Could not install ENDPOINT VPN

CujoNX — Mon, 19 Sep 2022 19:55:54 GMT

Same here, one specific computer started having this problem but have not narrowed down the cause.

Re: Could not install ENDPOINT VPN

luks35 — Thu, 24 Oct 2024 05:29:52 GMT

Hello Did you manage to solve it because? I have the same problem.

Re: Could not install ENDPOINT VPN

luks35 — Thu, 24 Oct 2024 05:37:59 GMT

Hello Did you manage to solve it because? I have the same problem. Ver: E86.80_CheckPointVPN.msi

Re: Could not install ENDPOINT VPN

_Val_ — Thu, 24 Oct 2024 07:31:30 GMT

You need admin privileges to install this package. Are you sure you have that?

Re: Could not install ENDPOINT VPN

luks35 — Thu, 24 Oct 2024 07:59:16 GMT

Yes I'm sure i have admin privilages.

Re: Could not install ENDPOINT VPN

_Val_ — Thu, 24 Oct 2024 10:39:17 GMT

If so, open a TAC case

Re: Could not install ENDPOINT VPN

alexeim — Thu, 24 Oct 2024 13:56:55 GMT

Could you share output of the following command invoked on behalf of an admin?
sc query vsdatant

Re: Could not install ENDPOINT VPN

luks35 — Fri, 25 Oct 2024 05:43:09 GMT

Yes, Please

Re: Could not install ENDPOINT VPN

alexeim — Fri, 25 Oct 2024 07:07:00 GMT

According to the output previous instance of the product wasn't removed properly. Could you shed some light on what's been done before?

I also need the following file to suggest steps for resolution, c:\windows\system32\drivers\vsdatant.sys

Re: Could not install ENDPOINT VPN

daniel93 — Fri, 25 Oct 2024 10:16:27 GMT

Attached are two compressed files from the user luks35

Re: Could not install ENDPOINT VPN

alexeim — Mon, 28 Oct 2024 15:34:12 GMT

The driver in the system is too old and reminds me E80_62 released almost 10 years ago. Removing it should be done under RnD's supervision as it may lead to OS loseing network. Even RnD cannot guarantee success in such cases. If reimaging the machine is not an option consider opening a support ticket.

Re: Could not install ENDPOINT VPN

fanir01 — Sat, 11 Jan 2025 16:11:57 GMT

Hi,

Sorry to join this discussion
I also experienced problems when reinstalling checkpoint
"Could not write value InstallDirDevice to key \SYSTEM\CurrentControlSet\Services\vsdatant\Parameters."
This is the screenshot for sc query vsdatant.
Only show 1 stopped state for kernel driver.
Thanks