topic Re: Problem while installing initial agent in Endpoint

Problem while installing initial agent

Pawel_eM — Fri, 25 Mar 2022 10:46:07 GMT

Hello,

So im facing a problem with installing the initial agent
In the install log im getting an error "Product: Check Point Endpoint Security -- Error 1321.The Installer has insufficient privileges to modify the file c:\WINDOWS\SysWOW64\vsinit.dll"

fount this SK https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk173307&partition=Advanced&product=Endpoint

But the problem is that the error ocures in most cases for remote users so the procedure described in this SK will be problematic ( recolling about 200 laptops for service)

Maby someone had an similar case? Or the best way will by to create an support case and work with them on this case?

Re: Problem while installing initial agent

the_rock — Fri, 25 Mar 2022 11:36:45 GMT

Yea, I would contact TAC on this, for sure.

Re: Problem while installing initial agent

SyahrulRN — Mon, 22 Aug 2022 03:38:08 GMT

Hello Pawel and All,

Have you been able to find the best way for the problem?

Thank you 🙂

Re: Problem while installing initial agent

alexeim — Tue, 23 Aug 2022 11:18:20 GMT

This means that remnants of some Check Point product presents on the machine. You definitely need to approach TAC to address this.

Re: Problem while installing initial agent

archie — Tue, 22 Oct 2024 13:19:54 GMT

Hi!

What was the solution of this problem?

We have the same issue with the E88.60 Initial Client, but everything works with the E88.00 initial client version.

Thanks!

Re: Problem while installing initial agent

alexeim — Tue, 22 Oct 2024 13:44:24 GMT

If if works for E88.00 and doesn't work for E88.60 then the issue is likely not the same. Could you provide NFO file generated by msinfo32 together with relevant installation log?

Re: Problem while installing initial agent

archie — Tue, 22 Oct 2024 14:16:51 GMT

Hi!

Thank you for your answer!

First I will try to replicate the problem on my test system, see what happens.