topic Re: WIndow 10 Corrupt OS after Agent Installation Successfully in Endpoint

WIndow 10 Corrupt OS after Agent Installation Successfully

SVT_KH — Mon, 09 Sep 2024 16:36:48 GMT

We encountered an issue where Windows 10 became corrupted after successfully installing the Check Point FDE agent. Once it synced and required a restart to begin encryption, the Windows 10 operating system suddenly became corrupted. We attempted to recover using file recovery options, but this did not help since the hard drive had not yet been encrypted. We are concerned about why this happened and are looking to identify the root cause to avoid OS corruption during future deployments.

Could you please suggest an alternative solution?

Re: WIndow 10 Corrupt OS after Agent Installation Successfully

the_rock — Mon, 09 Sep 2024 17:43:24 GMT

Might require TAC case.

Re: WIndow 10 Corrupt OS after Agent Installation Successfully

PhoneBoy — Mon, 09 Sep 2024 20:07:39 GMT

This is definitely going to require a TAC case: https://help.checkpoint.com

Re: WIndow 10 Corrupt OS after Agent Installation Successfully

SVT_KH — Tue, 10 Sep 2024 03:59:24 GMT

We have opened a support ticket, but it appears they are not on their shift, and there has been no escalation since last Friday.

Re: WIndow 10 Corrupt OS after Agent Installation Successfully

PhoneBoy — Tue, 10 Sep 2024 13:52:44 GMT

Please PM me the SR I’ll have a look.