topic Re: Reset twice when upgrading to E2 ( ANTI MALWARE ) in Endpoint

Reset twice when upgrading to E2 ( ANTI MALWARE )

lluner — Sat, 27 Jul 2024 14:55:43 GMT

When I upgraded to E2 anti malware the machine rebooted twice, this is normal. Based on the comments, the reboot would happen. This is happening to you ??

Re: Reset twice when upgrading to E2 ( ANTI MALWARE )

MikeB — Sat, 27 Jul 2024 15:07:55 GMT

In our case we have already migrated some users to E2 but we only had a single reboot, but I will keep an eye out if what you indicate happens as we continue to migrate more customers.

Re: Reset twice when upgrading to E2 ( ANTI MALWARE )

the_rock — Sat, 27 Jul 2024 16:36:31 GMT

TAC involved?

Re: Reset twice when upgrading to E2 ( ANTI MALWARE )

Chris_Atkinson — Sun, 28 Jul 2024 04:30:50 GMT

Which blades & version was involved?

Re: Reset twice when upgrading to E2 ( ANTI MALWARE )

lluner — Mon, 29 Jul 2024 11:29:42 GMT

Re: Reset twice when upgrading to E2 ( ANTI MALWARE )

lluner — Mon, 29 Jul 2024 11:31:52 GMT

hi @Chris_Atkinson

There would be some availability of a restart schedule for these machines for this event. I have 650 machines ?

Re: Reset twice when upgrading to E2 ( ANTI MALWARE )

Chris_Atkinson — Mon, 29 Jul 2024 12:06:22 GMT

If it is E88.41 E1 to E88.41 E2 please involve the TAC to investigate.

Re: Reset twice when upgrading to E2 ( ANTI MALWARE )

Chris_Atkinson — Mon, 29 Jul 2024 12:10:07 GMT

How do you normally handle the staging of updates for your fleet, do you leverage a pilot group or equivalent strategy?

First things first you need to understand why multiple reboots were needed and that will warrant TAC involvement.