topic Re: Endpoint Management Server cannot get anti-malware signature updates from cloud server in Endpoint https://community.checkpoint.com/t5/Endpoint/Endpoint-Management-Server-cannot-get-anti-malware-signature/m-p/217046#M8811 <P>I would involve TAC here: <A href="https://help.checkpoint.com" target="_blank">https://help.checkpoint.com</A></P> Mon, 10 Jun 2024 19:14:59 GMT PhoneBoy 2024-06-10T19:14:59Z Endpoint Management Server cannot get anti-malware signature updates from cloud server https://community.checkpoint.com/t5/Endpoint/Endpoint-Management-Server-cannot-get-anti-malware-signature/m-p/216723#M8803 <P>Hi all,</P><P>My endpoint management server version is R81.20+JHF53 (on-premise), and client is E87.62.2003</P><P>About a day ago, I found that the Management server cannot receive signature from cloud server.</P><P>I tried to download the signature through offline updater (sk180690), still not work.</P><P>Is the problem on Check point cloud server? Anyone facing the same issue?<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 430px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/26142i4E6397EBD083BAD6/image-size/large?v=v2&amp;px=999" role="button" title="Capture.PNG" alt="Capture.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture1.PNG" style="width: 537px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/26141iA348032D45127CE4/image-size/large?v=v2&amp;px=999" role="button" title="Capture1.PNG" alt="Capture1.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture2.png" style="width: 526px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/26140iBC95E6D5E770857D/image-size/large?v=v2&amp;px=999" role="button" title="Capture2.png" alt="Capture2.png" /></span></P> Thu, 06 Jun 2024 13:20:36 GMT https://community.checkpoint.com/t5/Endpoint/Endpoint-Management-Server-cannot-get-anti-malware-signature/m-p/216723#M8803 AloChan 2024-06-06T13:20:36Z Re: Endpoint Management Server cannot get anti-malware signature updates from cloud server https://community.checkpoint.com/t5/Endpoint/Endpoint-Management-Server-cannot-get-anti-malware-signature/m-p/217046#M8811 <P>I would involve TAC here: <A href="https://help.checkpoint.com" target="_blank">https://help.checkpoint.com</A></P> Mon, 10 Jun 2024 19:14:59 GMT https://community.checkpoint.com/t5/Endpoint/Endpoint-Management-Server-cannot-get-anti-malware-signature/m-p/217046#M8811 PhoneBoy 2024-06-10T19:14:59Z