topic Re: Harmony Endpoint Installation Stuck in Endpoint

Harmony Endpoint Installation Stuck

smcchole — Wed, 22 May 2024 10:07:09 GMT

Hi Everyone,

I am trying to install Harmony Endpoint on a windows client but it stuck in the installation. The deployment status is "Retrying" in Harmony Endpoint Web Console. I checked the log in the console but no abnormal status found. May I know how can I troubleshoot the issue? Thanks,

Re: Harmony Endpoint Installation Stuck

MikeB — Wed, 22 May 2024 13:17:40 GMT

Can you check if there is any error code or error description in the Assets Management tab?

you need to select the following columns to be displayed in the table

Re: Harmony Endpoint Installation Stuck

lluner — Wed, 22 May 2024 16:48:22 GMT

For some reason it was unable to install a blade, I already had this problem, the only way was to uninstall it locally and install it again

Re: Harmony Endpoint Installation Stuck

the_rock — Wed, 22 May 2024 17:29:18 GMT

So that fixed it?

Re: Harmony Endpoint Installation Stuck

lluner — Wed, 22 May 2024 23:47:50 GMT

Hi andy

Yes .

Re: Harmony Endpoint Installation Stuck

smcchole — Thu, 23 May 2024 03:00:00 GMT

Hi,

I followed the below instructions and reinstalled the endpoint. The endpoint can be installed successfully.

https://support.checkpoint.com/results/sk/sk159373

Thanks all.

Re: Harmony Endpoint Installation Stuck

the_rock — Thu, 23 May 2024 03:50:59 GMT

Thanks for clarifying...cheers.

Andy

Re: Harmony Endpoint Installation Stuck

jorgeluiznim — Tue, 16 Jul 2024 11:51:38 GMT

Hello,

It is possible that you need some prerequisite to carry out this installation normally, have you checked this? Would you have an image showing the error that occurred?

I listed some versions for you here of Windows;

Supported Operating Systems for the Endpoint Client
Microsoft Windows

Supported starting from
11 23H2
Enterprise Pro
Endpoint Security Client E87.62

11 22H2
Enterprise Pro
Endpoint Security Client E86.70

11 21H2
Enterprise Pro
Endpoint Security Client E85.40

10 22H2
Enterprise Pro
EA support: Endpoint Security Client E86.80
GA support: Endpoint Security Client E87.00

10 LTSC (version 21H2)
Enterprise Pro
Endpoint Security Client E86.00

10 21H2
Enterprise Pro
Endpoint Security Client E86.00

10 21H1 (version 2103)
Enterprise Pro
Endpoint Security Client E85.00

10 20H2 (version 2009)
Enterprise Pro
Endpoint Security Client E85.00

10 20H1 (version 2004)
Enterprise Pro
Endpoint Security Client E85.00

10 19H2 (version 1909)
Enterprise Pro
Endpoint Security Client E85.00

10 19H1 (version 1903)
Enterprise Pro
Endpoint Security Client E85.00

10 LTSC (version 1809)
Enterprise Pro
Endpoint Security Client E85.00

10 (version 1809)
Enterprise Pro
Endpoint Security Client E85.00

10 (version 1803)
Enterprise Pro
Endpoint Security Client E85.00

10 (version 1709)
Enterprise Pro
Endpoint Security Client E85.00

10 LTSB (version 1607)
Enterprise Pro
Endpoint Security Client E85.00

8.1 Update 1
Enterprise Pro
Endpoint Security Client E85.00

7 SP1
Microsoft update KB3033929
Enterprise
Professional
Endpoint Security Client E85.00

greetings.