topic Word Problem Gets Black Screen in Endpoint

Word Problem Gets Black Screen

lluner — Mon, 06 May 2024 18:46:22 GMT

Dear , I am having problem when I run word 2013 , for now , on antivirus version 88.x .

No antivirus

With Endpoint version 87.52

Re: Word Problem Gets Black Screen

the_rock — Mon, 06 May 2024 19:12:46 GMT

I believe you can make an exception based on the file extension. Have you tried that?

Andy

Re: Word Problem Gets Black Screen

lluner — Mon, 06 May 2024 19:46:55 GMT

Interesting before I had version 86.60 and didn't have this problem .when I updated to version 88.10 and 88.30 I started to have this kind of problem . I've created the exclusions and I'm going to check if it happens. I'm exclusions excel.exe and word.exe

Re: Word Problem Gets Black Screen

the_rock — Mon, 06 May 2024 19:48:32 GMT

Let us know if that works.

Andy

Re: Word Problem Gets Black Screen

PhoneBoy — Mon, 06 May 2024 21:50:00 GMT

That would probably require a TAC case: https://help.checkpoint.com

Re: Word Problem Gets Black Screen

JoseAquije — Tue, 30 Jul 2024 20:47:35 GMT

Have you had any response or solution to this problem? I am going through the same scenario with all versions 88.1X onwards and with all of them the same fault occurs.

Jose

Re: Word Problem Gets Black Screen

the_rock — Tue, 30 Jul 2024 22:43:29 GMT

I would definitely open TAC case for that.

Re: Word Problem Gets Black Screen

lluner — Wed, 31 Jul 2024 00:46:03 GMT

hi @JoseAquije

I already opened a TAC and so far nothing

WORDAROUND

Turn Off Hardware Acceleration in Office 2010 / 2013 Application

After a series of troubleshooting, I traced the problem to the accelerated graphics. Just disable the it. Here’s how:

1. File menu,

2. Options command

3. Advanced option

4. Scroll down to the Display section of the dialog,

5. toggle the check the box for “Disable hardware graphics acceleration

Registry “Hack” to Disable Hardware Acceleration

1. Run regedit (Win + R ; “regedit”)

2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

3. Create a New Key and name it “Graphics”

4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.

5. Enter Value data as 1

It worked with the current user, when the user logs in the key is not in the registry. I'm trying to put it in the GPO. When it works I will inform you here

Re: Word Problem Gets Black Screen

JoseAquije — Wed, 31 Jul 2024 19:29:19 GMT

Thank you very much,

The incident with the equipment has been solved. Indeed we would have to find how to launch it in a GPO, but this step by step helped me to solve the problem.

Best regards