topic Re: Active local smart endpoint license in Endpoint

the endpoint security client license is not available. contact yoor admin. Local Smart Endpoint

AfterMath — Tue, 09 Apr 2024 09:35:49 GMT

Hi Guys!

We are running local smart endpoint, recently we installed new licenses for all our CP Product, but we are having problem with endpoint.

The license was reflected in the portal but it was not reflected locally. We are running the management locally. CheckPoint SmartEndpoint

Re: Active local smart endpoint license

Chris_Atkinson — Mon, 01 Apr 2024 23:17:43 GMT

What choices/selections did you make in Usercenter when activating the new license and to which IP address does it appear to be associated to there?

From memory cloud is likely the default choice and you need to adjust this accordingly for your environment...

Re: Active local smart endpoint license

AfterMath — Mon, 01 Apr 2024 23:52:31 GMT

Hi @Chris_Atkinson

Thanks for your feedback.
New license its linked to local management ip address

Re: Active local smart endpoint license

the_rock — Tue, 02 Apr 2024 00:53:16 GMT

Sorry if this sounds silly what I will say now, but in your first screenshot, it appears those licenses are listed in S1C portal, but you said the mgmt endpoint is local and not cloud?

Andy

Re: Active local smart endpoint license

AfterMath — Tue, 02 Apr 2024 02:49:32 GMT

Hi @the_rock

Thanks for your feed.

Yes, we are managing locally, smart endpoint. We have nothing in cloud, onlyto see the contracts status.

Re: Active local smart endpoint license

the_rock — Tue, 02 Apr 2024 03:12:32 GMT

I still find that odd though, if the mgmt is local.

Re: Active local smart endpoint license

Chris_Atkinson — Tue, 02 Apr 2024 09:51:58 GMT

please share the output of "cplic print" from the machine hosting SmartEndpoint

Re: Active local smart endpoint license

the_rock — Tue, 02 Apr 2024 10:55:12 GMT

I agree with what Chris asked for...if you send us an output of cplic print -x, we should be able to tell, for sure.

Andy

Re: Active local smart endpoint license

AfterMath — Tue, 09 Apr 2024 09:31:39 GMT

Hi @the_rock
Thanks for you feedback.. Attached de output

Re: Active local smart endpoint license

AfterMath — Tue, 09 Apr 2024 09:32:26 GMT

hi @Chris_Atkinson
Thanks for you feedback.. Attached de output

Re: Active local smart endpoint license

G_W_Albrecht — Tue, 09 Apr 2024 10:13:10 GMT

I would suggest to delete the old, no longer valid licenses from SMS. It has often been the reason for such issues that the first found license is used, no matter if it is no longer valid.

Re: Active local smart endpoint license

the_rock — Tue, 09 Apr 2024 10:45:21 GMT

I see the point @G_W_Albrecht is making, though I cant say 100% for sure that would solve your issue, as I left expired licenses in my labs before for more than a year and it never caused any problems.

Personally, I would check with Account services, they would be able to confirm.

Best,

Andy

Re: Active local smart endpoint license

AfterMath — Tue, 09 Apr 2024 10:52:18 GMT

Hi @the_rock

What does mean Account services? User center!!

Re: Active local smart endpoint license

G_W_Albrecht — Tue, 09 Apr 2024 10:55:42 GMT

No no no - i have experienced several licensing issues that were caused by leftover old licenses. True, it may cause no issue, but i have seen that it can do that quite often...

Also, there is no harm in removing expired licenses even if it would not resolve the issue!

Re: Active local smart endpoint license

the_rock — Tue, 09 Apr 2024 10:56:03 GMT

No. User center is portal where you can manage your account and search for support sk's and so on. Account services is CP support department and deals specifically with account related queries/issues and license questions/problems.

Depending where you are located, you can reach them by one of below numbers, just provide your account number when you call and explain the issue. If you are located outside USA/Canada, then you have to dial +1 before the number.

They are open 7 am to 7 pm M-F Central time.

Contact Support
North America: +1-888-361-5030
International: +44-114-478-2845

Andy

Re: Active local smart endpoint license

the_rock — Tue, 09 Apr 2024 10:57:10 GMT

Thats fair. I agree, no harm, 100%.

Andy

Re: Active local smart endpoint license

AfterMath — Tue, 09 Apr 2024 11:14:53 GMT

Hi @G_W_Albrecht

Thanks for you feed! How do that!?

Re: Active local smart endpoint license

G_W_Albrecht — Tue, 09 Apr 2024 11:18:01 GMT

Yes - you enter User center, go Support > Create Service Request and make an Account Services Ticket under Non Technical - Account Services & Licensing Issue. You do not need your CCSP or Direct Support to do that.

A phone call is appropriate if nothing happens for some days, but screenshots look much better uploaded compared to transmitted by phone 😉

Re: Active local smart endpoint license

the_rock — Tue, 09 Apr 2024 11:18:47 GMT

I took some screencaps for you, just search for expired dates and delete.

Andy

Re: Active local smart endpoint license

G_W_Albrecht — Tue, 09 Apr 2024 11:24:00 GMT

Second option is using CLI and

cplic [-d]
      {-h | -help}
      check <options>
      contract <options>
      del <options>
      print <options>
      put <options>