topic Re: After modifying my policy I have sync problems with Onedrive in Endpoint

After modifying my policy I have sync problems with Onedrive

MarcVB — Tue, 26 Mar 2024 20:24:41 GMT

Hello,

I'm using Harmoy Endpoint Advanced version E87.52 on my Windows machines.

I made some modifications in my policy and now and now I get the following messages

I think this must be website of Microsoft Onedrive. The counter and is now already on 1/263.

At this moment for me impossible to find the wrong setting in the policy.

Somebody, who can help or has a suggestion ?

Thanks.

Re: After modifying my policy I have sync problems with Onedrive

_Val_ — Fri, 29 Mar 2024 10:55:53 GMT

The settings in question are related to URLF feature. See if the Computers / Internet category is blocked there. If you cannot figure out this yourself, open a call with TAC.

Re: After modifying my policy I have sync problems with Onedrive

the_rock — Fri, 29 Mar 2024 11:13:53 GMT

Just revert what you had modified for now and see if it fixes the issue.

Andy

Re: After modifying my policy I have sync problems with Onedrive

MarcVB — Fri, 29 Mar 2024 13:07:49 GMT

Now the issue is under control.

I changed the "URL Filtering mode" from "Prevent" to "Detect".

Re: After modifying my policy I have sync problems with Onedrive

_Val_ — Fri, 29 Mar 2024 15:12:26 GMT

You did not fixed it. You are blocking too many categories, check what the policy is saying.

Re: After modifying my policy I have sync problems with Onedrive

the_rock — Fri, 29 Mar 2024 15:18:52 GMT

Val is correct. Put it this way...detect mode, or in other terms, monitor/allow, simply refers to the fact that nothing will be blocked,so in my view, thats not really a good solution. Try to see if you can put it back in prevent mode and then make an exception for the computers/internet category. Im not really enpoint guy myself, but I know how to do this, so if you need guidance, I can log in one of clients' portal and send you a screenshot.

Best,

Andy

Re: After modifying my policy I have sync problems with Onedrive

the_rock — Fri, 29 Mar 2024 15:51:23 GMT

This is what Im referring to @MarcVB / Exclusion option is on the right side when you look at the rule.

Andy

Re: After modifying my policy I have sync problems with Onedrive

MarcVB — Sat, 30 Mar 2024 15:18:32 GMT

I completely agree with your advice -"Prevent" is ways better than "Detect".

So, I tested a lot of scenario's and I came to the following working situation:

URL filtering in "Prevent" mode
the Advanced settings as in the attached image

Now, I'm wondering if there exists an article who describes the best practices to set the categories of the "URL filtering". Or is this completety organization dependent ?

Now I wait a few days to see what's happening.

Re: After modifying my policy I have sync problems with Onedrive

the_rock — Sat, 30 Mar 2024 15:32:27 GMT

That screenshot looks right. No, TAC told me before there is no sk for such recommendation, so its all really up to the customer what categories they wish to block.

Yes, give it a week to see how it behaves.

Best,

Andy

Re: After modifying my policy I have sync problems with Onedrive

MarcVB — Sat, 30 Mar 2024 18:12:03 GMT

Thanks, Andy for your (positive) feedback and information.

If everything is OK, I close the issue next week.

Best,

marc

Re: After modifying my policy I have sync problems with Onedrive

the_rock — Sat, 30 Mar 2024 19:01:16 GMT

No worries.

Andy