topic Endpoint Install failing on Mac in Endpoint

Endpoint Install failing on Mac

kanesc — Wed, 13 Mar 2024 03:43:16 GMT

Hi all,

We are currently having an issue deploying Endpoint to mac devices at a particular organisation.

So far we have done the following:

• Ensure the installer is the latest version (88.10), tried other installers as well compatible with particular OS versions.
• Ensured they’re running the latest macOS version (Sonoma).
• Tried running installer from their desktop, not the downloads folder.
• Tried running installer with elevated permissions.
• Ensured they’re an admin on the device.
• Ensured they’re able to install apps downloaded outside of the app store.
• Run the pkg installer from Show Package Contents > Resources > Configurations > EPS.pkg
• I’ve checked our software deployment settings in the Infinity Portal as well and that is configured correctly.
• They did have CrowdStrike which has been uninstalled.
• I’ve installed Endpoint on other macs in the last week without any issues, it is just this organisation in particular that is being effected.

When the installer is running a popup also appears asking to input a password to Disable Endpoint Security. Never seen this before when installing, does anyone know what this is?

I've attached a screenshot of the popup and of the error message when it fails.

Any help would be greatly appreciated.

Thanks,

Kane

Re: Endpoint Install failing on Mac

Fredrik_Ekelof — Wed, 13 Mar 2024 12:49:33 GMT

Hello!

If the selfprotection popup is displayed, then HEP for mac is already installed.

Please uninstall and then reinstall.

Re: Endpoint Install failing on Mac

G_W_Albrecht — Wed, 13 Mar 2024 13:04:47 GMT

Call CP TAC to get this resolved!

Re: Endpoint Install failing on Mac

JonnyRabinowitz — Wed, 13 Mar 2024 18:06:07 GMT

If guidance from Fredrik does not help and open an SR please unicast to me. I will try and expedite handling and resolution

Re: Endpoint Install failing on Mac

the_rock — Thu, 14 Mar 2024 00:30:52 GMT

I would certainly involve TAC. I tested E88.10 on my personal mac and worked fine, but I tried with barebone vpn client, not harmony endpoint.

Best,

Andy