topic Re: Notifications from harmony web protection in Endpoint

Notifications from harmony web protection

CP_Enthusiast13 — Thu, 01 Feb 2024 11:18:41 GMT

Hello community,

Recently using harmony web protection , but there is constant notification pop up for all of the scanned events and if a normal user is being rolled out with harmony it will get overwhelemed.
The reduce level of notification doesn't seem to work to reduce the " noise " , mostly the wanted effect is the notification pop up that is standard for Windows machine to not be shown and if there is something as a log for anything to be kept on agent level and to be filled for report so then responsible team could handle the situation.

Thank you in advance for sharing information.

Re: Notifications from harmony web protection

AdiGH — Sun, 04 Feb 2024 18:03:01 GMT

Hey @CP_Enthusiast13 - can you share a screenshot of such notifications?
Are you using Harmony endpoint with the browser extension or using only Harmony Browse?

Re: Notifications from harmony web protection

CP_Enthusiast13 — Mon, 12 Feb 2024 06:58:26 GMT

Hey here is one of the pop ups , and we are using harmony endpoint web protection browser extension from what I have knowledge of.

Re: Notifications from harmony web protection

IvoSt — Mon, 12 Feb 2024 08:30:07 GMT

We are having the same situation in our environment. I also confirm that reducing the "noise" level doesn't effect on this one. The pop-up message is very annoying for the end users! It's generates a lot of negative feedbacks from them.

Re: Notifications from harmony web protection

AdiGH — Mon, 12 Feb 2024 09:34:57 GMT

Hey, you can disable these notifications using the portal.
Go to advanced settings under Web & Files protection

Re: Notifications from harmony web protection

CP_Enthusiast13 — Mon, 12 Feb 2024 11:26:11 GMT

Thank you for the pinpoint , but I want to ask is this the online a.k.a cloud console of Harmony , since on the on-prem version I am not seeing that option of Disable Notifications.
I am running 81.20 on prem EMS and 87.60 client version of harmony.

Re: Notifications from harmony web protection

Chris_Atkinson — Mon, 12 Feb 2024 11:34:25 GMT

Are you using only SmartEndpoint or also the Web Mgmt?

Re: Notifications from harmony web protection

CP_Enthusiast13 — Mon, 12 Feb 2024 11:36:04 GMT

Yeah sorry for not clarifying we use as well the web Mgmt .

Re: Notifications from harmony web protection

AdiGH — Mon, 12 Feb 2024 15:27:26 GMT

are you also using on-prem management?

Re: Notifications from harmony web protection

AdiGH — Mon, 12 Feb 2024 15:46:22 GMT

can you please send me your JHF version in a private msg?

Re: Notifications from harmony web protection

IvoSt — Tue, 13 Feb 2024 08:16:49 GMT

Hi Adi, yes we are also on-prem

Re: Notifications from harmony web protection

AdiGH — Tue, 13 Feb 2024 08:43:43 GMT

Can you please send me your JHF version in a private msg?