topic Re: Push operation fails in Endpoint

Push operation fails

ali-alas — Wed, 07 Feb 2024 10:37:18 GMT

Good day!

So recently i have tried to delete an agent. After sometime it said FAILED. Description: "Fail to parse push operation xml". So i have tried other push operations like restart computer and shutdown computer and none of them have been completed. Push operations also fails in all computers in my organization. So it's not a specific computer problem.

Have anyone encountered with this problem?

Re: Push operation fails

_Val_ — Wed, 07 Feb 2024 12:13:24 GMT

management/client verions? any troubleshooting steps you tried?

Re: Push operation fails

ali-alas — Wed, 07 Feb 2024 12:24:14 GMT

Management Current version: R81.10 (Jumbo Hotfix Take 130 + 3 Hotfixes)

Client version 86.60.0185

Have tried to push from web interface and with smartendpoint same problems. Rebooting of computers didn't work. Not sure where to dig to troubleshoot correctly.

Re: Push operation fails

PhoneBoy — Wed, 07 Feb 2024 19:27:54 GMT

Sounds like you might need to engage the TAC: https://help.checkpoint.com

Re: Push operation fails

ali-alas — Thu, 08 Feb 2024 03:31:35 GMT

I have already opened a ticket, but everytime they say collect logs, then update your version, it doesn't help. Then they wait for new version to be released and repeat. Previously, TAC didn't resolve some of my tickets, so that's why decided to write here. Thanks anyway.

Re: Push operation fails

the_rock — Thu, 08 Feb 2024 03:35:28 GMT

I would contact your local SE to see if they can escalate the issue further.

Andy

Re: Push operation fails

PhoneBoy — Thu, 08 Feb 2024 04:55:06 GMT

Please send me the relevant SRs in a PM.