topic Removed uninstall password in Endpoint

Removed uninstall password

Marcus_Halmsjo — Tue, 27 Feb 2018 13:25:10 GMT

Hi,

I am having a problem with uninstallation of EPS client that got stuck and now when anything that has to change the old files it prompts for the uninstall password and that is removed...

Our configured password does not work and neither does "secret".

Tried running the Microsoft tool "Program Install and Uninstall Troubleshooter" that i found as suggestion on other problems and it found and fixed "something" and now Check Point Endpoint Security does not show up under programs and features, though it still prompts for the uninstall password if i try to install the new EPS client.

Still have keys under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CheckPoint\Endpoint Security

like "installed" for Anti-Malware is sett to 1 though i can't touch these since they are locked.

Any idea on how i can forcibly remove EPS and reinstall new?

Re: Removed uninstall password

PhoneBoy — Sat, 03 Mar 2018 03:25:05 GMT

Not sure what your options are if you've forgotten your uninstall password.

I recommend checking with the TAC: Contact Support | Check Point Software

Re: Removed uninstall password

G_W_Albrecht — Wed, 07 Mar 2018 12:41:29 GMT

You can try the solution from sk118233 "Error: 27557" when removal of Endpoint Security Client fails !

Re: Removed uninstall password

Marcus_Halmsjo — Wed, 07 Mar 2018 13:14:50 GMT

Thanks, that was the solution for that but i think i have found the base problem that started this.

Seems like i am the victim of "Error 26704. Wait for Install Helper process failed" error message when unable to uninstall Endpoint Security Client E8…

Re: Removed uninstall password

vsaR1SK — Tue, 19 Nov 2019 07:26:21 GMT

"To view this solution, Advanced access is required."
Can you write solution here?