topic Re: Capabilities Greyed Out in Endpoint

Capabilities Greyed Out

JTBearcat — Fri, 19 Jan 2024 14:57:04 GMT

Why are the last 3 capabilites (Anti Bot, Forensics, Threat Extraction and Emulation) greyed out on this computer on my Harmony Endpoint portal?

Re: Capabilities Greyed Out

PhoneBoy — Fri, 19 Jan 2024 15:30:20 GMT

Were the necessary blades deployed to the system in question?
Have you confirmed by reviewing the Mac listed to see if they're active?

Re: Capabilities Greyed Out

JTBearcat — Fri, 19 Jan 2024 16:04:41 GMT

From that Mac Laptop, everything looks OK to me:

Re: Capabilities Greyed Out

the_rock — Sat, 20 Jan 2024 15:55:08 GMT

I recall client had this issue last year and TAC fixed it very quick over remote session. Sorry, I dont deal with endpoint side as much as I would like to, so cant remember now what they did, but Im sure they would help you if you called them.

Best,

Andy

Re: Capabilities Greyed Out

Chris_Atkinson — Sun, 21 Jan 2024 12:03:32 GMT

Which version of macOS is this machine?

I recall a higher endpoint version fixed an issue with some machines incorrectly reporting as desktops intermittently.

Re: Capabilities Greyed Out

the_rock — Sun, 21 Jan 2024 14:00:03 GMT

I dont believe this is client related. Let me see if I can find my notes on how TAC fixed this.

Best,

Andy

Re: Capabilities Greyed Out

JTBearcat — Sun, 21 Jan 2024 14:39:24 GMT

This is a MacBook Pro, Apple M1 Pro, 14.2.1 (23C71).

Re: Capabilities Greyed Out

the_rock — Sun, 21 Jan 2024 14:43:28 GMT

Thats MacOS Sonoma, definitely the latest one. What client are you running on it? (I mean vpn client). Though I dont believe this is client issue, but maybe worth comparing to the ones that do work.

Best,

Andy

Re: Capabilities Greyed Out

JTBearcat — Sun, 21 Jan 2024 14:47:50 GMT

The Endpoint client is . There is no VPN client involved.

Re: Capabilities Greyed Out

the_rock — Sun, 21 Jan 2024 14:49:42 GMT

Thats the client I was referring to, okay. Are other machines running the same?

Andy

Re: Capabilities Greyed Out

JTBearcat — Sun, 21 Jan 2024 14:53:57 GMT

The other Mac Laptop is also running E87.41.4164 (as you can see in the first screenshot I posted of the Harmony Endpoint portal). The 3 Windows machines are running E87.31.1015. I believe those are the recommended versions on those 2 OS's.

Re: Capabilities Greyed Out

the_rock — Sun, 21 Jan 2024 15:05:44 GMT

For windows, recommended is E87.52 and mac is E87.41, I just checked in the portal. Honestly, I would get in touch with TAC and see if they can help fix this for you. I have a feeling its something simple.

Andy

Re: Capabilities Greyed Out

Chris_Atkinson — Sun, 21 Jan 2024 15:24:08 GMT

E87.70 is required for macOS 14 I believe

Re: Capabilities Greyed Out

the_rock — Sun, 21 Jan 2024 15:27:50 GMT

Not certain if this sk indicates the same?

Andy

https://support.checkpoint.com/results/sk/sk115192

Re: Capabilities Greyed Out

Chris_Atkinson — Sun, 21 Jan 2024 15:34:33 GMT

Indeed it does. EA from E87.60 and GA in E87.70

https://sc1.checkpoint.com/documents/E87.x/EN/Endpoint_Security_Clients_for_macOS_RN/Content/Topics-Endpoint_Security_Client_for_macOS_RN/System-Requirements.htm?TocPath=System%20Requirements%7C_____0#System_Requirements

Re: Capabilities Greyed Out

the_rock — Sun, 21 Jan 2024 16:15:01 GMT

K, thats fair...I still find wording is bit confusing then, cause in the portal, recommended version does NOT "tie" to the version of the OS itself. Maybe that should be corrected...

Best,

Andy