topic How long does a checkpoint user account and password remain valid? in Endpoint https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32217#M790 <HTML><HEAD></HEAD><BODY><P>I have laptop encrypted from a former employer and yesterday my login and password just stopped going through. It's been 2 years since leaving them and I never removed the endpoint encryption. I'm looking for some help please.&nbsp;</P></BODY></HTML> Mon, 01 Oct 2018 18:14:02 GMT SKY_Alex 2018-10-01T18:14:02Z How long does a checkpoint user account and password remain valid? https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32217#M790 <HTML><HEAD></HEAD><BODY><P>I have laptop encrypted from a former employer and yesterday my login and password just stopped going through. It's been 2 years since leaving them and I never removed the endpoint encryption. I'm looking for some help please.&nbsp;</P></BODY></HTML> Mon, 01 Oct 2018 18:14:02 GMT https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32217#M790 SKY_Alex 2018-10-01T18:14:02Z Re: How long does a checkpoint user account and password remain valid? https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32218#M791 <HTML><HEAD></HEAD><BODY><P>Just call your former employer and a schedule to a date with them to remove the endpoint encryption together. They will learn from it and you'll receive help. If that doesn't work, try this uninstall password: secret</P></BODY></HTML> Mon, 01 Oct 2018 20:01:14 GMT https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32218#M791 Danny 2018-10-01T20:01:14Z Re: How long does a checkpoint user account and password remain valid? https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32219#M792 <HTML><HEAD></HEAD><BODY><P>To be honest, I've never heard of anyone's password "expiring."</P><P>Of course, this is the first time I've heard of a former employee keeping a laptop with full disk encryption installed.&nbsp;</P><P>Presumably during this time, it was unable to "phone home" to the Endpoint management server to receive updates, etc.</P><P></P><P>A screenshot of what you see when you attempt to log in might be helpful, but I suspect you're out of luck.</P><P>The only way to get into the laptop would be:</P><UL><LI>Logging in with a different account that is authorized to so</LI><LI>Decrypt the hard drive using the recovery file</LI></UL><P>I'm guessing you have neither of these files and, given it's been a couple years, your former employer no longer has this information either.</P></BODY></HTML> Mon, 01 Oct 2018 20:16:37 GMT https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32219#M792 PhoneBoy 2018-10-01T20:16:37Z Re: How long does a checkpoint user account and password remain valid? https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32220#M793 <HTML><HEAD></HEAD><BODY><P>Can you suggest any other reason besides the user account expiring, that the password would stop being accepted and an invalid logon message would be displayed? I used it yesterday and turning it on today after it died, I was just unable to log in.</P></BODY></HTML> Tue, 02 Oct 2018 00:22:45 GMT https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32220#M793 SKY_Alex 2018-10-02T00:22:45Z Re: How long does a checkpoint user account and password remain valid? https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32221#M794 <HTML><HEAD></HEAD><BODY><P>I'm not even sure accounts "expire" this way--will have to ask the experts.</P><P>A picture of the screen where the password is not accepted would be helpful as it might provide a clue.</P></BODY></HTML> Tue, 02 Oct 2018 00:31:58 GMT https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32221#M794 PhoneBoy 2018-10-02T00:31:58Z Re: How long does a checkpoint user account and password remain valid? https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32222#M795 <HTML><HEAD></HEAD><BODY><P>Check Point has expiration option for user accounts. I, however, suspect a different issue related to the named employer action.&nbsp;</P></BODY></HTML> Tue, 02 Oct 2018 10:25:01 GMT https://community.checkpoint.com/t5/Endpoint/How-long-does-a-checkpoint-user-account-and-password-remain/m-p/32222#M795 _Val_ 2018-10-02T10:25:01Z