topic Re: Harmony Endpoint Forced Upgrade in Endpoint

Harmony Endpoint Forced Upgrade

62742738 — Mon, 11 Dec 2023 03:09:26 GMT

Hi everyone,

We have an endpoint client currently postponed to upgrade in 47 hours and wants to upgrade it now.

Is there a way to force an upgrade to an endpoint client?

Thank you.

Re: Harmony Endpoint Forced Upgrade

Chris_Atkinson — Tue, 12 Dec 2023 03:33:40 GMT

Did you already try placing this device into it's own group with different client settings policy or similar?

https://sc1.checkpoint.com/documents/Infinity_Portal/WebAdminGuides/EN/Harmony-Endpoint-Admin-Guide/Topics-HEP/Installation_and_Upgrade_Settings.htm?tocpath=Configuring%20the%20Endpoint%20Policy%7CConfiguring%20Client%20Settings%7C_____3

Re: Harmony Endpoint Forced Upgrade

Ron_Someh — Tue, 12 Dec 2023 09:42:52 GMT

Hi,

Right click on the lock icon will show a menu bar with "Upgrade Now" option.

Re: Harmony Endpoint Forced Upgrade

62742738 — Tue, 12 Dec 2023 23:43:23 GMT

If the endpoint selected the option "Postpone Upgrade" then I changed the client settings and disabled user to postpone the client installation or upgrade. Will it take effect immediately on endpoints that are already on its countdown to upgrade just like in the screenshot I shared?

Re: Harmony Endpoint Forced Upgrade

the_rock — Wed, 13 Dec 2023 00:44:30 GMT

What @Ron_Someh said is your best option. I had seen people do so and works 100% of the time.

Andy

Re: Harmony Endpoint Forced Upgrade

62742738 — Wed, 13 Dec 2023 00:43:29 GMT

Thank you!