topic Re: Sorry, we had an API issue during request [ERROR CODE: 9999] in Endpoint

Sorry, we had an API issue during request [ERROR CODE: 9999]

scenarist — Wed, 15 Nov 2023 15:10:49 GMT

Hello friends,

I restarted harmony server and after that I can't login via web browser.

I got this error: "Sorry, we had an API issue during request [ERROR CODE: 9999]".

any suggestions ?

Re: Sorry, we had an API issue during request [ERROR CODE: 9999]

CP-Shark — Wed, 15 Nov 2023 15:59:49 GMT

This is quite annoying and we are having the same issues every few days.
Restart via cpstop and cpstart resolves it. You can try deactivating the WebUI service via SmartEndpoint.

Hope this helps.

Re: Sorry, we had an API issue during request [ERROR CODE: 9999]

the_rock — Wed, 15 Nov 2023 17:06:15 GMT

What @CP-Shark said is 100% true. You can reach out to TAC to see if there is more permanent solution.

Andy

Re: Sorry, we had an API issue during request [ERROR CODE: 9999]

scenarist — Thu, 16 Nov 2023 07:38:40 GMT

Commands cpstop and cpstart didn't resolve above error.

I fixed it with restart web services in expert mode with command web_mgmt_stop and web_mgmt_start.

Re: Sorry, we had an API issue during request [ERROR CODE: 9999]

the_rock — Thu, 16 Nov 2023 13:08:02 GMT

Thanks for those commands, good to know.

Andy

Re: Sorry, we had an API issue during request [ERROR CODE: 9999]

scenarist — Tue, 09 Jul 2024 07:15:47 GMT

I have the same problem again on the same server but this time cpstop and cpstart and web_mgmt_stop and web_mgmt_start did not solve anything.

After restart I can not login via web browser. Also I can not connect to smartendpoint

Re: Sorry, we had an API issue during request [ERROR CODE: 9999]

kamilazat — Fri, 06 Jun 2025 15:58:21 GMT

Have you found any solution to this? I, too, have already restarted many times, web_mgmt_stop and web_mgmt_start doesn't help.