topic Re: CHECK POINT HARMONY ENDPOINT - Service Status - Stopped in Endpoint

CHECK POINT HARMONY ENDPOINT - Service Status - Stopped

KomisarzRyba — Wed, 08 Nov 2023 13:20:06 GMT

The new license is valid until: 23-Oct-2024
However, on the Infinity Portal, the services have stopped and cannot be restarted.
The error: "The trial for this tenant is expired. You are not allowed to start this tenant. For exceptions, contact Endpoint Cloud support."
We tried to manually synchronize the license, but it does not help.
We also deleted license and the connection to the user center account to add it again, but this also does not help.
The license in the infinity portal is active.
Any ideas? Thanks.

Re: CHECK POINT HARMONY ENDPOINT - Service Status - Stopped

Chris_Atkinson — Wed, 08 Nov 2023 16:14:29 GMT

Did you already reach out to support (or your local account team) as the error recommends?

Re: CHECK POINT HARMONY ENDPOINT - Service Status - Stopped

KomisarzRyba — Thu, 09 Nov 2023 07:35:14 GMT

Yes, I have contacted support, but there is no solution to the problem yet.

Maybe someone has already had a similar case?