topic Re: Harmony Endpoint Portal Uninstall password issue in Endpoint

Harmony Endpoint Portal Uninstall password issue

G_W_Albrecht — Mon, 09 Oct 2023 08:31:21 GMT

Since some time, every visit to the Endpoint Portal shows an Alert:

But the Default Harmony Endpoint Uninstall Password has been changed already here:

This is true for all our customers, did anybody else notice that yet ?

Re: Harmony Endpoint Portal Uninstall password issue

the_rock — Mon, 09 Oct 2023 13:33:01 GMT

I just checked 3 different customers and dont see this issue at all.

Andy

Re: Harmony Endpoint Portal Uninstall password issue

Machine_Head — Mon, 09 Oct 2023 14:40:33 GMT

Yes, same for me

Re: Harmony Endpoint Portal Uninstall password issue

Mitja-S3NEXT — Tue, 24 Oct 2023 12:05:17 GMT

You maybe changed it to the value "secret", which is the default uninstall password?

Re: Harmony Endpoint Portal Uninstall password issue

G_W_Albrecht — Tue, 24 Oct 2023 13:37:58 GMT

No, not at all ! Would not be such a good choice 8)

Re: Harmony Endpoint Portal Uninstall password issue

the_rock — Tue, 24 Oct 2023 13:39:59 GMT

@G_W_Albrecht That made me laugh 🤣🤣🤣

Re: Harmony Endpoint Portal Uninstall password issue

EY — Tue, 24 Oct 2023 18:07:53 GMT

Had this same issue. Found zero documentation about this change.

Did your password by chance include special characters? It appears they added some sort of check for unsupported special characters (what year is this again??). Maybe passwords that had invalid characters were reset (?).

Re: Harmony Endpoint Portal Uninstall password issue

the_rock — Tue, 24 Oct 2023 18:13:40 GMT

I dont believe special characters would be an issue. We had customers where uninstall password contained those and there was never a problem.

Re: Harmony Endpoint Portal Uninstall password issue

EY — Tue, 24 Oct 2023 18:18:32 GMT

Ok, interesting. Our old password had some of the special characters from the list in the following screen snip (and apparently was no longer valid because of this).

Re: Harmony Endpoint Portal Uninstall password issue

the_rock — Tue, 24 Oct 2023 19:10:11 GMT

Might be different now.

Re: Harmony Endpoint Portal Uninstall password issue

mbaerwolff — Thu, 26 Oct 2023 17:13:57 GMT

We had the same issue with one customer.
The customer was able to set an Agent Uninstall Password in the policy for the Entire Organization, which was used. However, the error was permanently displayed in the dashboard.
Therefore, we created a new policy in which the same password was set. Since then, the error has disappeared.