topic Re: smartConsole R81.10 issues in Endpoint

smartConsole R81.10 issues

junior_kakou — Fri, 13 Oct 2023 17:53:42 GMT

Hello everyone;

for a while now I've been unable to open SmartConsole. I get the following error message

how can i resolve this issue?

Re: smartConsole R81.10 issues

the_rock — Fri, 13 Oct 2023 18:01:55 GMT

You can try following:

cpstop; cpstart

reboot the mgmt

But maybe before that, simple thing to do is simply reinstall smart console software itself from Control Panel.

Andy

Re: smartConsole R81.10 issues

the_rock — Fri, 13 Oct 2023 22:59:32 GMT

Also, forgot to ask, does this happen only on one PC or all of them? It matters what the answer is, because if its only one, then its not the issue with the mgmt server itself, however if its all of them, then it could be.

Please confirm output of below commands:

cpwd_admin list (look specially for fwm process, should show E 1)...E is for established, T for terminated and digits represent number of times process was restarted (or started)

Also, do this as well:

cd $FWDIR/scripts

./cpm_status.sh

Please send what you see.

Thanks.

Andy

Re: smartConsole R81.10 issues

Chris_Atkinson — Sun, 15 Oct 2023 00:27:46 GMT

Which build of SmartConsole is this and what Jumbo level is applied to the management?

Re: smartConsole R81.10 issues

junior_kakou — Tue, 17 Oct 2023 15:00:26 GMT

Hello _rock ;

thank you the_rock . I installed StmartConsole on another computer and got the same message.

Here are the answers after entering the commands :